Overview
Referrals Jobs in Brandon, FL at Suncoast Community Health Centers, Inc.
Title: Referrals
Company: Suncoast Community Health Centers, Inc.
Location: Brandon, FL
REFERRALS
FLSA: NON–EXEMPT
Duties/Responsibilities
- Process patient referrals to internal and external specialists and services, ensuring timely and accurate submission of required documentation and insurance authorizations.
- Coordinate client referrals and communicate with outside agencies and providers to facilitate appointments and services.
- Track referral statuses and follow up with providers, patients, and external offices as needed to ensure timely completion.
- Maintain accurate and up-to-date referral records in both manual systems and the electronic health record (EHR) system.
- Instruct patients on referral procedures, providing clear information about timelines, required documentation, and follow-up actions.
- Collaborate with clinical and administrative staff to address referral-related inquiries and meet patient needs promptly.
- Identify and report issues in the referral process to the supervisor for corrective action.
- Ensure compliance with federal, state, and organizational policies related to referrals, including HIPAA privacy standards.
- Stay informed about changes in insurance policies, referral requirements, and provider networks to ensure smooth coordination.
- Assist with general office tasks, such as preparing reports on referral metrics, organizing documentation, and supporting team operations.
- Schedule appointments, follow-ups, and referrals, ensuring smooth patient flow and office coordination.
- Handle patient inquiries, confirm appointments, and assist with check-ins and check-outs, ensuring accurate documentation for visits.
- Update and maintain patient records in the electronic health record (EHR) system, ensuring accurate and timely documentation.
- Process insurance verification, billing, and coding information, as required.
- Ensure infection control policies are followed, including sterilizing instruments and maintaining a safe and clean environment.
- Manage office supplies, medical equipment inventory, and assist with filing, faxing, and correspondence tasks.
- Maintain patient confidentiality and adhere to HIPAA guidelines in all interactions and record management.
- Conduct daily chart audits and review for the following day's appointments.
- Assist with special projects or additional tasks as directed by healthcare providers or office managers.
- Perform additional tasks as needed to support the centers.
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to perform precise manipulations through the regular use of office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
- Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Education And Experience
- High School Diploma or equivalent is required.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to stand and move throughout the clinic for extended periods.
- Frequent bending, stooping, kneeling, and crouching to assist patients or perform procedures.
- Ability to wear personal protective equipment (PPE) for extended periods, including masks, gloves, and gowns.
- Must be able to lift up to 15 pounds at times.
- Must be able to travel to various center locations as required.
Job Posted by ApplicantPro
