Overview
Receptionist Switchboard/Helpdesk Operator Jobs in Johannesburg, South Africa at The Focus Group
Position: Receptionist Switchboard / Helpdesk Operator
Greeting visitors, handle incoming calls and perform general administrative duties. The scope of work for the receptionist position in Sandton has changed given the fact that there is no longer a reception area, therefor clients, visitors and contractors are no longer received. The job specification is therefore amended to include Helpdesk Operator responsibilities.
Office Support
- Answer all incoming calls and handle caller’s inquiries.
- Act as first point of contact for all customer enquires take detailed messages, relay telephone messages.
- Assist with bookings of boardrooms if/when requested to.
- Inform relevant staff of visitor’s arrival.
- Project a professional image of the company by:
- delivering friendly and efficient service
- effectively answer or direct queries or enquiries
Helpdesk
- PIMS Helpdesk 2/ My Buildings – Tasks allocated can vary according to requirements and may be amended from time to time.
- Manage marketing and Transnet vendor documentation in line with procedural documentation.
- Loading of National Marketing and Transnet vendors.
- Assist contractors with day-to-day enquiries.
- Checking/auditing of Marketing and Transnet vendor received invoices and to be checked against the compliance checklist.
- Check coding of invoices as per the code supplied by the requester of the job card
- Ensuring that the correct paperwork is attached to the invoice.
- Follow up and resolve non-compliant invoices
- Reconciliation of Marking and Transnet vendor statements
- Administration and data capturing as may be required from time to time including but not limited to Tenant information uploads to My Buildings for broadcast purposes
- Minimum of 2 – 4 years’ experience in a Switchboard/Helpdesk Operator role and administrative environment
- Strong Proficiency in relevant computer and software packages i.e. MS Office
Title: Receptionist Switchboard/Helpdesk Operator
Company: The Focus Group
Location: Johannesburg, South Africa
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