Overview
Receptionist/Patient Coordinator Jobs in Ajman, UAE/Dubai at Harmonica Medical Center
Position: Receptionist / Patient Coordinator
Harmonica Medical Center is a growing healthcare provider in Ajman, offering high quality Dental, Dermatology, and Laser services to a diverse patient base. Since 2022, the center has focused on clinical excellence, patient satisfaction, and efficient service delivery supported by modern technology.
Our multidisciplinary team works collaboratively to provide reliable patient care through clear processes, accurate documentation, and a commitment to continuous improvement. As we continue to expand our services and strengthen our position in the healthcare sector, we are seeking dedicated professionals to join our team.
Role Description
Harmonica Medical Center is seeking a full‑time Receptionist / Patient Coordinator for our Ajman branch.
The successful candidate will be responsible for creating a welcoming and professional experience for patients while ensuring smooth front desk operations.
Key Responsibilities
- Greet patients and visitors in a professional and friendly manner.
- Manage patient check‑in and check‑out processes.
- Answer and direct incoming phone calls and respond to patient inquiries.
- Schedule, confirm, and coordinate appointments.
- Coordinate patient flow between reception and clinical teams.
- Collect, verify, and update patient information and records.
- Maintain accurate documentation and patient files.
- Perform clerical duties including filing, scanning, and document organization.
- Assist patients with billing and insurance related inquiries.
- Provide information regarding clinic services and procedures.
- Escalate patient concerns or issues to the appropriate department when required.
Qualifications
- University degree or equivalent qualification.
- Fluent in Arabic and English, with strong verbal and written communication skills.
- Minimum 1 year of experience as a Receptionist, Patient Coordinator, or in a similar customer service role.
- Previous experience in a medical center, clinic, or healthcare environment is preferred.
- Strong customer service and communication skills.
- Strong organizational and administrative skills.
- Proficiency in Microsoft Office, email, and appointment scheduling systems.
- Ability to maintain confidentiality and handle sensitive patient information.
- Ability to work efficiently in a fast‑paced environment while maintaining attention to detail.
- Knowledge of medical terminology and insurance processes is an advantage.
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Title: Receptionist/Patient Coordinator
Company: Harmonica Medical Center
Location: Ajman, UAE/Dubai
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