Overview
Receptionist & Patient/Clinic Coordinator – Wellness Practice Jobs in Medfield, MA at Title Wellness
Receptionist / Patient Care Coordinator
Title Wellness | Modern Hormone Optimization & Concierge Wellness
Job Type: Full-Time, In-Office
At Title Wellness, we are redefining modern healthcare through personalized hormone optimization, medical weight loss, peptide therapy, and proactive wellness care.
We are seeking a polished, organized, and service-driven Receptionist / Patient Care Coordinator to become the face of our clinic and a key part of our patient experience. This role is ideal for someone who thrives in a fast-paced, high-touch environment and genuinely enjoys helping people feel welcomed, supported, and cared for.
This position is much more than answering phones — you will play an essential role in patient communication, scheduling flow, onboarding, administrative coordination, and helping ensure every patient experience reflects the high standards of our practice.
This posting was adapted from the uploaded role outline.
About Title Wellness
Title Wellness is a concierge-style wellness and hormone optimization clinic focused on helping patients improve energy, body composition, sleep, confidence, longevity, and overall quality of life.
Our services include:
- Testosterone Replacement Therapy (TRT)
- Women’s Hormone Optimization (BHRT)
- Medical Weight Loss & GLP-1 Therapy
- Peptide Therapy
- IV Therapy
- Preventative & Functional Wellness Care
We pride ourselves on delivering a high-end, personalized experience where patients are treated like people — never numbers.
Position Overview
The Receptionist / Patient Care Coordinator will serve as the first point of contact for patients and prospective patients both in person and virtually.
You will help coordinate front-office operations while supporting patient onboarding, communication, scheduling, refill workflows, administrative systems, and overall clinic organization.
We are looking for someone who is:
- Warm and personable
- Highly organized
- Detail-oriented
- Professional under pressure
- Able to multitask efficiently
- Comfortable with technology and communication systems
- Passionate about creating exceptional patient experiences
Core ResponsibilitiesPatient Experience & Front Desk
- Welcome patients and create a professional, concierge-style experience
- Manage check-in/check-out flow
- Maintain a clean, organized, patient-ready office environment
- Ensure patients complete required forms, questionnaires, and consents before appointments
Scheduling & Communication
- Answer phone calls, texts, emails, and patient messages promptly and professionally
- Coordinate scheduling, confirmations, follow-ups, and appointment preparation
- Assist prospective patients through the onboarding process
- Communicate clearly with patients regarding appointments, labs, refills, and next steps
Administrative Coordination
- Support lab ordering workflows and follow-up tracking
- Assist with refill coordination and provider task management
- Monitor scheduling systems, task boards, and communication platforms daily
- Maintain accurate patient records and documentation
- Help ensure workflows are completed efficiently and on time
Team Support
- Collaborate closely with providers and leadership
- Support operational efficiency throughout the clinic
- Help identify workflow gaps and contribute to continuous improvement
QualificationsPreferred Experience
- Previous experience in:
- Medical office administration
- Reception/front desk coordination
- Patient care coordination
- Concierge or hospitality-focused environments
- Customer service roles
Skills & Attributes
- Excellent verbal and written communication skills
- Strong attention to detail and follow-through
- Ability to stay organized in a fast-paced environment
- Comfortable using scheduling software, messaging systems, and task-management platforms
- Professional appearance and demeanor
- Strong problem-solving ability and initiative
- Ability to maintain discretion and confidentiality
What Will Help You Succeed
The ideal candidate:
- Takes ownership and initiative
- Follows through consistently
- Thrives in structured systems and workflows
- Communicates proactively
- Enjoys helping people feel comfortable and cared for
- Works well independently while also supporting the team
- Values professionalism, efficiency, and hospitality
Why Join Title Wellness?
- Join a rapidly growing modern wellness clinic
- Work in a high-end, patient-focused environment
- Be part of a team passionate about proactive healthcare
- Opportunity for long-term growth within the company
- Meaningful work helping patients improve their lives
- Supportive and collaborative culture
Position Details
- Full-Time Opportunity
- Competitive compensation based on experience
- Growth opportunities available
- Training provided for clinic-specific systems and workflows
How to Apply
Please submit:
- Your resume
- Relevant experience
- A brief introduction about yourself and why you’d be a great fit for Title Wellness
We are looking for individuals who are motivated, dependable, organized, and excited to grow with a modern healthcare company focused on delivering exceptional patient care.
Job Type: Full-time
Pay: $25.00 – $35.00 per hour
Benefits:
- Employee discount
Application Question(s):
- Do you have experience in a managerial role?
Work Location: In person
Title: Receptionist & Patient/Clinic Coordinator – Wellness Practice
Company: Title Wellness
Location: Medfield, MA
