Receptionist/Office Support

JOB SUMMARY: Assists Solheim Senior Community (“Solheim”) to the success of Solheim by effectively answering phones, greeting residents / guests to front desk, performing office duties and various other assignments.

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ESSENTIAL JOB FUNCTIONS:

• Answers phones within 3 rings directing calls to appropriate locations.
• Assists residents, guests, and employees at the office desk, providing information or directions to appropriate personnel.
• Processes daily deposits.
• Enters resident change information into Pathlinks and distributes face sheets.
• Daily updates resident census log.
• Performs petty cash disbursements.
• Performs Resident Trust disbursements.
• Daily sorts in-coming mail for office staff and puts into appropriate mailboxes. Contacts Driver for Resident mail distribution.
• Opens and stamps all invoices and places in Accountant mailbox.
• Separates processed invoices and mails checks as directed.
• Produces letters, updates calendars, etc. on computer as required.
• Performs secretarial functions as required by the Executive Director, Director of Human Resources, or any member of the Executive staff.
• Ensures postage meter is operating and dated correctly.
• Adheres to payroll policies and properly uses timekeeping system with minimal manual changes.
• Maintains regular and consistent attendance.
• Adheres to Compliance Plan and HIPAA regulations.
• Translation of English/Spanish when needed.
• Performs other duties as assigned.

POSITION REQUIREMENTS:

EDUCATION/EXPERIENCE:

• High school graduate or equivalent.
• 2 years’ front office experience preferred.
• Ability to work in Microsoft Office, specifically Word.
• Familiarity with office machines, i.e., copier, fax, and other office equipment

SKILLS/KNOWLEDGE/ABILITY:

• Desire and ability to work with ill, aged, and disabled persons.
• Willingness and ability to read, write, speak, understand English and have the communications skills necessary to provide accurate information to residents and staff.
• Willingness and ability to follow written and verbal direction in English.
• Willingness and ability to maintain appropriate level of confidentiality and privacy.
• Willingness and ability to interact professionally with all customers, including the ill, aged, disabled persons and co-workers, individually and as part of a team.
• Willingness and ability to effectively handle multiple items/tasks as required and adapt favorably to changing priorities.
• Willingness and ability to make appropriate judgments, decisions and problem solving in a timely manner and within the context of the situation at hand.
• Ability to effectively prioritize items/tasks as required.
• Willingness and ability to effectively respond to emergency and/or crisis situations.
• Willingness and ability to take initiative and be a self-starter.
• Willingness and ability to understand and comply with Federal, State, and local regulations.

LICENSURE/CERTIFICATE/TRAINING/ANNUAL REQUIREMENTS:

• Fire Card
• Annual PPD
• Annual physical