Overview
Receptionist Glenwood Jobs in Glenwood, IL at AMONG FRIENDS ADULT DAY CARE
From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6 th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.
EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.
We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/
The Scheduling Coordinator acts as a liaison between the patient and physician, managing all incoming calls and directing them appropriately. Responsible for scheduling and rescheduling services, responding to patient care questions, processing medication requests, and assisting with related administrative tasks.
Qualifications and Experience
High school diploma or equivalent
Minimum two years of customer service experience, preferably in a medical office setting
Comfortable using multiple technology-based communication systems effectively and simultaneously
Previous experience using a multi-line phone system, preferred
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to act with integrity, professionalism, and confidentiality
Responsibilities include but are not limited to, the following
Utilize practice management software to perform specific duties
Primary resource for all incoming calls
Direct all incoming calls to the appropriate staff/department based on pertinent information received from the caller
Return phone calls within acceptable time frames
Handle urgent/emergent situations arising from the patient, through the hospital or home health organizations
Maintain Urgent fax documents
Manage incoming and outgoing referrals including requesting patient medical records to assist in scheduling new patient referral requests
Maintain No Show list and attempt to contact patients twice to reschedule
Update pertinent information in a patient chart
Maintains a pleasant, cooperative demeanor while performing all duties
Notify Team Lead or Manager of issues interfering with department operations
Other
Follows all applicable department and practice policies and procedures
Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
Maintains detailed knowledge of practice management and other computer software as it relates to job function
Attends all regular meetings
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
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Title: Receptionist Glenwood
Company: AMONG FRIENDS ADULT DAY CARE
Location: Glenwood, IL
