Overview
Receptionist / Customer Service & Administrative Coordinator Jobs in Fairbanks, AK at Full Tilt Mechanical & Construction LLC
Position Overview
We are seeking a highly organized, detail-oriented professional to join our team as a Receptionist / Customer Service & Administrative Coordinator. This position serves as the first point of contact for customers and plays a critical role in supporting daily office operations.
The ideal candidate is friendly, professional, and confident in making decisions independently. They must be able to thrive in a fast-paced environment, manage multiple priorities simultaneously, and maintain a high level of accuracy and attention to detail.
Key Responsibilities
- Answer incoming phone calls and direct inquiries professionally and efficiently
- Schedule appointments, service calls, and customer requests
- Provide exceptional customer service to clients, vendors, and team members
- Coordinate technician schedules and respond to scheduling changes throughout the day
- Process and maintain paperwork, reports, and electronic records
- Monitor emails and respond promptly to customer inquiries
- Enter and update information accurately within company software systems
- Assist with invoicing, work orders, and administrative support tasks
- Communicate effectively with customers regarding scheduling, service updates, and job status
- Identify problems and make sound decisions quickly while maintaining excellent customer service
- Maintain confidentiality and professionalism at all times
- Support daily office operations and assist with special projects as needed
Qualifications
- Previous experience in customer service, scheduling, reception, dispatching, or office administration preferred
- Strong computer skills and ability to learn new software quickly
- Excellent verbal and written communication skills
- Exceptional organizational and time-management abilities
- Ability to prioritize multiple tasks and meet deadlines
- Strong problem-solving and decision-making skills
- Ability to work independently with minimal supervision
- High attention to detail and accuracy
- Positive attitude and strong work ethic
- Dependable, punctual, and professional appearance
Desired Traits
We are looking for someone who:
- Enjoys helping customers and solving problems
- Remains calm and professional under pressure
- Takes initiative without being asked
- Thinks critically and makes good decisions quickly
- Can shift priorities in a fast-moving environment
- Is highly organized and detail-oriented
- Works well independently while also supporting a team
Benefits
- Competitive pay based on experience
- Supportive team environment
- Ongoing training and development
Job Type: Full-time
Pay: $20.00 – $30.00 per hour
Experience:
- Microsoft Excel: 1 year (Preferred)
License/Certification:
- CPA (Preferred)
Ability to Commute:
- Fairbanks, AK 99709 (Preferred)
Ability to Relocate:
- Fairbanks, AK 99709: Relocate before starting work (Required)
Work Location: In person
Title: Receptionist / Customer Service & Administrative Coordinator
Company: Full Tilt Mechanical & Construction LLC
Location: Fairbanks, AK
