Overview
Receptionist & Assistant Customer Care Representative Jobs in Qormi, Qormi, Malta at ISD Co Ltd
Title: Receptionist & Assistant Customer Care Representative
Company: ISD Co Ltd
Location: Qormi, Qormi, Malta
Receptionist & Assistant Customer Care Representative
Must be fluent in both Maltese and English (spoken & written).
The Role
We’re looking for a proactive, organized, people-first teammate to run the front desk, deliver excellent customer care, and support the Operations Director.
What You’ll Do
Reception & Customer Care
• Answer and route calls politely and professionally.
• Log all customer requests in the ticketing system and categorize correctly.
• Track and follow up so all tickets are closed by end of day.
• Handle customers with care and respect.
• Check daily system statuses and keep tracking sheets accurate.
Admin & Data
• Enter payments in Excel accurately.
• Keep records and files (digital & physical) up to date.
• Submit daily reports and updates on time.
Support the Operations Director
• Manage the calendar: book meetings and appointments.
• Help with task priorities and reminders.
• Prepare documents and reports as needed.
What You’ll Bring
• Fluency in both Maltese and English (spoken & written) — essential.
• Experience in reception, customer care, or admin (an asset).
• Clear communication and professional phone manner.
• Strong organization and multitasking skills.
• Detail-oriented, reliable, and hardworking.
• Confident with Microsoft Office (Excel, Word, Outlook).
• Professional appearance and ability to handle confidential information with discretion.
• Proactive, responsible attitude.
What We Offer
• Supportive, dynamic work environment.
• Growth and development opportunities.
• Exposure to customer care and operations.
📧 Apply: send your CV via email on [email protected]
