Overview
Receptionist/Administrative Assistant Jobs in Walled Lake, MI at Hamton Manor of Commerce
Job Overview
We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, handle multi-line phone systems, and provide exceptional customer service to visitors, clients, and team members. Your organizational skills and office management expertise will ensure smooth daily operations while creating a positive first impression. This paid position offers an exciting opportunity for someone with strong clerical and administrative experience to thrive in a fast-paced environment.
Responsibilities
· Answering incoming telephone calls in a cheerful and marketing-orientated way determines the purpose of callers, and forwards calls to appropriate personnel or departments.
· Retrieves messages from voicemail and forwards to appropriate personnel.
· Takes and delivers messages or transfer calls to voicemail when appropriate personnel are unavailable.
· Answer general questions about the community and provide callers with address, directions, and other information and refer other specific questions to appropriate staff.
· Welcomes on-site visitors, determines the nature of business, and announces visitors to appropriate personnel.
· Greet and direct guests. Maintain guest sign in/out book. Advise staff when a resident leaves/return from the facility.
· Maintain current list of residents who are hospitalized.
· Update appointment calendars, including transportation and beauty calendars, as directed.
· Receives, sorts, and routes mail, and maintains and routes publications. Delivery packages to the necessary areas.
- Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
- Orders, receives, and maintains office supplies.
- Reception area is to be kept clean, including watering the plants at the entryway.
- Coffee Bar is to be maintained throughout the day. Advise when supplies are running low.
- Print out monthly statements and check for accuracy before mailing. Mail one copy of the resident statement and put another copy of the resident statement in a A/R binder alphabetically.
- Attach copy of checks received from residents or their families in A/R binder to keep track of payments.
· Facility census is to be updated weekly and submit a copy to Administrator weekly.
· Employee Roster is to be updated as needed with current employees/phone numbers.
Requirements
- Proven experience in office management or administrative support roles with strong organizational skills.
- Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.
- Experience with multi-line phone systems and phone etiquette to handle high-volume calls confidently.
- Bilingual abilities are highly desirable to serve diverse clientele effectively.
- Familiarity with clerical tasks such as filing, data entry, proofreading, and calendar management.
- Knowledge of office equipment operation including printers, scanners, and fax machines.
- Previous experience as a dental or medical receptionist is a plus; personal assistant experience is also valued.
- Strong time management skills with the ability to prioritize tasks efficiently in a busy environment. Join us as a Front Desk Receptionist to be the friendly face that keeps our office running smoothly! Your enthusiasm for organization combined with your dedication to excellent customer service will make a meaningful impact every day.
Pay: $17.00 – $18.00 per hour
Work Location: In person
Title: Receptionist/Administrative Assistant
Company: Hamton Manor of Commerce
Location: Walled Lake, MI
