Overview
Realtime Adminstrator Jobs in Gauteng, South Africa at Merchants
Title: Realtime Adminstrator
Company: Merchants
Location: Gauteng, South Africa
We’re Hiring: Real-Time Administrator | Contact Centre Operations
Are you detail-oriented and thrive in a fast-paced environment where every second counts? Merchants is looking for a proactive and analytical Real-Time Administrator to support contact centre operations by monitoring live performance, managing schedule adherence, and flagging service risks in real time.
What You’ll Do:
- Monitor agent attendance and adherence in real time
- Track daily performance and operational activities
- Update schedules and assist with shift changes
- Prepare and maintain reports
- Identify and escalate staffing or workflow issues
- Communicate with team leaders and management regarding operational updates
- Ensure accurate administrative and workforce records are maintained
What You Bring:
- Matric certificate or equivalent qualification
- Minimum 2 years’ experience as a contact centre agent
- Intermediate proficiency in Microsoft Excel
- Strong attention to detail and good communication skills
- Ability to work well under pressure and manage multiple data streams in real time
