Program Assistant – OAC

Program Assistant

Jamaica Older Adult Center (OAC) | Jamaica, NY

The Position

Queens Community House (QCH) is seeking a compassionate, organized, and community-oriented Program Assistant to support the Jamaica Older Adult Center. This position is ideal for someone who enjoys working with older adults, has strong administrative skills, and is committed to fostering an inclusive and welcoming environment for participants.

The Jamaica Older Adult Center serves older adults throughout the Jamaica community by providing social, educational, recreational, and supportive services that promote healthy aging, independence, and community engagement. The Program Assistant plays a vital role in ensuring the smooth operation of daily center activities while helping connect older adults to meaningful programs and services.

Position Details

Status: Full-Time
Compensation: $16.50 – $18.00 per hour
Schedule: Monday – Friday, 35 hours per week
Location: Jamaica, Queens, NY

What You’ll Do

Administrative & Clerical Support

• Welcome and assist participants, visitors, and community members in person and by phone.
• Create and distribute flyers and promotional materials for programs and events.
• Register new members and maintain participant records.
• Support daily office operations and maintain organized files and documentation.

Data Entry & Reporting

• Enter daily program activity units into STARS/PeerPlace.
• Verify and reconcile activity logs with system records.
• Prepare monthly activity reports and submit required documentation.
• Collaborate with the Database Manager to ensure participant and program information remains accurate and current.

Program Operations & Outreach

• Assist with the setup and breakdown of meals, activities, and special events.
• Support daily program operations and participant engagement.
• Participate in community outreach efforts to increase awareness and participation in center activities.

Professional Development

• Maintain compliance with agency performance standards and program requirements.
• Attend required trainings and staff meetings.
• Contribute to program evaluation efforts and annual training planning.

What We’re Looking For

Required Qualifications

• High School Diploma or GED.
• Minimum of two years of administrative, office support, or customer service experience.
• Strong interpersonal skills and the ability to work effectively with older adults.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office applications, databases, and data entry systems.

Preferred Qualifications

• Bilingual proficiency in Spanish, Russian, and/or Chinese.
• Experience with basic accounting or bookkeeping.
• Previous experience working with older adults or in a social service setting.

Why Join Queens Community House?

At Queens Community House, we believe that strong communities are built through meaningful relationships, equitable opportunities, and accessible services. We are committed to supporting our employees through competitive compensation, comprehensive benefits, and opportunities for professional growth.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA)
• Life Insurance
• 403(b) Retirement Plan
• New York State Paid Family Leave Supplement (QCH supplements benefits to ensure full pay during approved leave)
• Generous Paid Time Off, vacation, sick, and paid federal holidays
• Professional Development and Training Opportunities
• Networking and Career Growth Opportunities

Equal Opportunity Employer

Queens Community House is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where diversity is valued and respected. QCH maintains a drug-free workplace and welcomes applicants from all backgrounds who are passionate about strengthening communities and enriching lives.

Join us in making a difference in the lives of older adults and the broader Queens community.