Overview
Practice Assistant Jobs in Research Triangle Park, NC at K&L Gates
JOB DESCRIPTION
Job Title: Energy Assistance Worker
Division: Community Development
Reports To: LIHEAP Coordinator
FLSA Status: Non-Exempt
Revised Date: September 1, 2022
Job Classification: Grade 3
SUMMARY
The Energy Assistance Worker processes emergency assistance applications for
eligibility. Also documents all necessary income and eligibility information, and
finalizes paperwork.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties
may be assigned
1. Enters a variety of data into multiple computerized record keeping systems in a
timely and accurate manner.
2. Responsible for input of client interviews, assessments, referrals, and follow-ups
on clients.
3. Responsible for determining eligibility for utility programs, collecting required
documentation and completing the energy assistance application.
4. Follows up with clients by phone, letter, and in person, when necessary, to
complete applications.
5. Responsible electronic archiving of applications.
6. Meets minimum requirements on number of applications processed weekly as
assigned by LIHEAP Coordinator and Assistant LIHEAP Coordinator.
7. Accurately completes weekly and months reports in a timely manner.
8. Develops professional relationships within community agencies and vendors in
order to better serve low income families.
9. Maintain an accuracy of at least 85% on applications submitted for payment.
10. Maintains a waiting list for customers in crisis when ECIP funds are exhausted.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential job functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related
experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers/clients or employees of
organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability to apply concepts of
basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS
Proficient personal computer skills, including electronic mail, record-keeping, routine
database activity, word processing, spreadsheet, graphics, etc.
PLANNING/ORGANIZATION
Handle multiple projects simultaneously.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly required to sit. The
employee frequently is required to sit; use hands to finger, handle or feel; and stoop,
kneel, crouch or crawl. The employee is occasionally required stand and walk. The
employee is occasionally required to reach with hands and arms. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this
job include close vision, distance vision, color vision and the ability to adjust focus. This
position has light physical activity performing non-strenuous daily activities of an
administrative nature.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
The working conditions are well-lighted and/or air-conditioned office setting with
adequate ventilation. The noise level in the work environment is usually moderate.Show more
Title: Practice Assistant
Company: K&L Gates
Location: Research Triangle Park, NC
