Overview
Pediatric Scheduling Coordinator Jobs in Crystal Lake at Pediatric Post, LLC
Pediatric POST Therapy is a growing pediatric outpatient clinic offering speech, occupational, physical therapy, and social work services. We are building a highly organized, team-focused environment where families feel supported from the moment they walk in the door.
We are looking for a dependable, organized, and people-oriented Scheduling Coordinator who can take ownership of both our scheduling systems and the front office experience.
The Role
This is a key position in our clinic. You will be the first point of contact for families while also managing the daily flow of schedules across our therapy team.
The right person is someone who can balance structure and warmth—keeping systems tight while building strong, positive relationships with families.
- Coordinate with clinical staff to confirm appointment times and communicate any scheduling changes promptly.
- Manage and maintain therapy schedules across multiple providers
- Handle multi-line phone systems with professionalism, providing excellent patient service and addressing inquiries related to appointments or medical records.
- Verify insurance coverage and perform insurance verification procedures to facilitate seamless billing processes.
- Manage patient records by reviewing documentation, updating medical histories, and maintaining confidentiality in compliance with HIPAA regulations.
- Assist with intake procedures, including collecting patient information, updating medical history forms, and explaining clinic policies to families.
- Maintain accurate documentation of scheduling activities, appointment confirmations, cancellations, and rescheduling in accordance with office protocols.
- Greet families, patients, and visitors with a welcoming and professional presence
- Build strong relationships with families and create a positive front office experience
- Answer phones, emails, and handle day-to-day communication with consistency and follow-through
- Coordinate new patient intake and ongoing scheduling needs
- Maintain accurate patient records and scheduling systems
- Collect co-pays and assist with basic billing tasks
- Support clinicians with schedule changes, cancellations, and coverage
- Keep the front office organized, stocked, and running smoothly
- Qualifications
- Minimum 2 years of medical scheduling/front desk experience (required)
- Proven experience in medical office management or administrative support within a healthcare setting, preferably in pediatrics.
- Exceptional phone etiquette and customer service skills to create a welcoming environment for families and patients.
- Ability to handle sensitive information discreetly while adhering to HIPAA standards.
- Strong organizational skills with attention to detail for managing multiple tasks efficiently in a fast-paced clinic environment.
Join us as a Pediatric Scheduling Coordinator where your enthusiasm for healthcare administration can make a meaningful difference in the lives of children and their families! We value proactive team players who thrive on providing outstanding service while supporting our mission of delivering compassionate pediatric care.
Pay: $19.00 – $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Title: Pediatric Scheduling Coordinator
Company: Pediatric Post, LLC
Location: Crystal Lake
