Overview
Payroll & Time Specialist, Client Support Jobs in Chester, NY at Excelforce
Excelforce is hiring an experienced Payroll & Time Specialist to support clients using UKG Ready with payroll, timekeeping, and workforce management needs.
About Excelforce
Excelforce provides payroll, timekeeping, HR, recruiting, benefits, and workforce management solutions to organizations across a wide range of industries. As a trusted UKG Ready partner, we work closely with our clients to simplify workforce management, improve operational efficiency, and deliver exceptional service. Our team is known for building strong client relationships, solving complex challenges, and serving as a true extension of our clients’ organizations.
The Role
We are seeking a payroll professional who enjoys solving client problems, managing multiple priorities, and building strong client relationships. Experience with UKG Ready is highly preferred, but candidates with strong payroll, timekeeping, HRIS, or client support experience using other payroll and workforce management systems are encouraged to apply.
This is not an entry-level role. We are looking for someone who understands payroll operations, can troubleshoot issues independently, and takes ownership of client accounts. Experience limited to payroll approvals, viewing reports, employee self-service usage, or supporting payroll indirectly is not sufficient for this role.
Responsibilities
- Assist assigned clients with processing their payroll
- Assist clients with payroll, timekeeping, and workforce management questions
- Troubleshoot payroll and timekeeping issues
- Review payroll data for accuracy and identify discrepancies
- Support accruals, timecards, payroll corrections, and employee data updates
- Communicate clearly with clients and internal teams
- Manage assigned accounts and follow issues through resolution
- Provide a high level of customer service and support
What We’re Looking For
- 2+ years of payroll, timekeeping, HRIS, or workforce management experience
- Experience processing payroll and resolving payroll-related issues
- Strong attention to detail and accuracy
- Strong problem-solving and troubleshooting skills
- Professional communication skills and client-facing experience
- Ability to manage multiple priorities and deadlines
- Experience supporting multiple clients or business units is preferred
- Experience with UKG Ready, UKG Pro, Workforce Central, Dimensions, ADP, Paylocity, Paychex, Workday, or similar systems is preferred
Preferred Experience
- Payroll provider, HRIS support, HCM support, payroll service bureau, or client support environment
- UKG Ready payroll and timekeeping experience
- Multi-state payroll experience
- Timekeeping, accruals, payroll audits, and payroll corrections
We are looking for someone who takes pride in getting payroll right and enjoys helping clients succeed in a fast-paced environment.
Job Type: Full-time
Pay: $70,000.00 – $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- This position is based in Chester, NY and requires regular in-office attendance. Are you able to work on-site?
- Which payroll, HRIS, or workforce management systems have you used on a day-to-day basis? (Examples: UKG Ready, UKG Pro, Workforce Central/Kronos, Dimensions, ADP, Paylocity, Paychex, Workday, etc.)
- -How many years of payroll processing experience do you have?
-How many years of timekeeping experience do you have?
- Briefly describe your hands-on payroll and timekeeping experience, including:
-Payroll responsibilities you personally handled
-Timekeeping or timecard responsibilities
-Accruals, payroll corrections, audits, or troubleshooting you performed
-Systems you worked in
-Types of issues you independently resolved
- Have you worked in a client-facing payroll, HRIS, HCM, payroll service, staffing, or support environment?
If yes, please describe:
-The types of clients or organizations you supported
-Approximately how many accounts, locations, or business units you managed
-The types of payroll or workforce management issues you resolved
Work Location: In person
Title: Payroll & Time Specialist, Client Support
Company: Excelforce
Location: Chester, NY
