Overview
Payroll Coordinator Jobs in New York, NY at Mindlance
Title: Payroll Coordinator
Company: Mindlance
Location: New York, NY
Job Title: Payroll Coordinator
Location: New York, NY 10004
Duration: 2 Months (Strong possibilities of Extension)
Schedule: 8:00 AM-4:30 PM
Notes:
- Facility Payroll Ambassador, acting as the liaison between facility staff and Payroll while providing high‑quality customer service and resolving employee inquiries.
- Use enterprise systems, reports, policies, and ServiceNow to troubleshoot issues, complete payroll/timekeeping forms, and escalate complex cases as needed.
- Support employees with ESS/MSS navigation, collaborate with Payroll and HR teams, and provide backup coverage for the Payroll Shared Services Call Center.
- Stay current on policies, procedures, and software through ongoing training, and assist with special projects and other assigned duties.
Summary Of Duties and Responsibilities:
- Hospitals Facility Payroll Ambassador will serve onsite as a liaison between local facility staff and Payroll.
- This role will provide customer service through several channels of communication while utilizing enterprise software and applying policies to solve employee’s inquiries.
General tasks and responsibilities include:
- Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures
- Resolved employee inquiries utilizing system tools, reports and policies and procedures
- Identify and escalate complex issues and provide follow-up/ closure
- Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries
- Complete payroll and timekeeping related forms
- Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages
- Collaborate with all areas of Payroll and HR to resolved employee issues
- Provide coverage for Payroll Shared Services Call Center
- Participate in trainings and review of communications to stay updated on applicable software, policies and procedures
- Participate in special projects and perform all other duties as assigned
Department Preferences:
- Bachelor's Degree
- 1+ years of related customer service/payroll experience
- Knowledge/experience in customer service delivery
- Strong technology and computer skills
- Proven experience in providing excellent service to customers
- Payroll experience
Professional Competencies:
- Ability to prioritize multiple projects and work well under pressure due to volume and urgent nature of inquiries
- Strong Functional/Technical skills
- Plans, prioritizes, and organizes work effectively to produce measurable results
- Strong research, communication, and problem-solving skills
- Ability to deal with demanding customers and escalations
- Excellent written/oral communication
EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
