Patient Service Representative Bilingual – WIC – Health & Social Services Division

Description

Tasks

Knowledge, Skills, Abilities, and Other Characteristics

Minimum Qualifications

Working for Hamilton County Government provides many great benefits – take a look at a few of those highlighted below…

On-Site Employee Health Clinic

• No copay to utilize clinic services.
• Clinic services include routine office visits, sick visits, labs, flu shots, and more
• TextCare – Access to care 24/7 via TextCare, which is direct, unlimited access to medical care 24/7 through text message.

• Telehealth – Two-way, real-time interactive communication between the patient and a practitioner through telecommunications, which may include audiovisual options.
• One to One Provider Network – Availability to utilize a network of providers that provide a high level of care at a lower copay/cost.
• Health Management Programs – Offered to help employees and their family members in managing the following health conditions: Asthma, Diabetes, Hypertension (High Blood Pressure), and Hyperlipidemia (High Cholesterol)
• Nutritional guidance – Nutritional education provided to assist in making the appropriate food /health choices.

On-Site Employee Pharmacy

• Low-cost prescriptions available to those covered under the County health plan.
• Over the counter items offered at cost.
• RxLocal App – Mobile app provides a convenient way to stay connected and manage your health. Through the app you can request refills and ask questions.
• On-site Pharmacist available to answer questions and provide information.

Hamilton County Government offers competitive insurance coverage to fulltime employees.

Medical coverage is offered through Cigna to fulltime employees. The County pays a generous portion of the medical premium. Two options are available to choose from: LCP (Local Cost Plus) and OAP (Open Access Plus).

• The LCP has a smaller network that includes most providers and hospitals, with the exception of Parkridge facilities/providers.
• The OAP is a national network of facilities/providers that includes most providers/hospitals, including Parkridge.

Dental coverage is a voluntary benefit available to fulltime employees. Three coverage options are offered: Cigna High Plan, Cigna Low Plan, and Sun Life DHMO.

• The Cigna High Dental Plan covers orthodontia for children up to age 18. A national network of dental providers is available to choose from and this plan offers out of network coverage.
• The Cigna Low Dental Plan does not cover orthodontia. A national network of dental providers is available to choose from and this plan offers out of network coverage.
• The Sun Life DHMO plan is a prepaid dental plan that offers benefits through a network of plan dentists. A dental provider must be selected when enrolling and services must be provided by that provider for benefits to apply.

Life Insurance/Accidental Death and Dismemberment is provided through Symetra. The County provides $30,000 of Basic Life/Accidental Death and Dismemberment coverage at no cost to fulltime employees.

Additional voluntary benefits fulltime employees have access to enroll in are as follows:

-Individual Short-Term Disability (STD) -Voluntary Long-Term Disability (LTD)

-Flexible Spending Account–Health Care -Flexible Spending Account–Dept. Care

-Flexible Spending Account–Transportation -Accident Insurance

-Critical Illness Insurance -Hospital Indemnity Insurance

Hamilton County Government Retirement for Fulltime Employees:

Pension – Legacy Plan (hired prior to 10/1/2015), in which the employer contributes 14.70%.

Pension – Hybrid Plan (hired on or after 10/1/2015), in which the employee contributes 5% and the employer contributes 4%.

401K – Employer contributes 5% and the employee can contribute the amount of their choice.

457b – Employees have the option to contribute to this plan if they choose.

Pre-Retirement Seminar:

Hamilton County Human Resources provides a pre-retirement seminar to those considering retirement, two times per year (1st and 3rd quarter of each year). Seminar topics covered may include:

• Health insurance assistance, Medicare info and counseling.
• Internal steps to take when an employee is ready to retire.
• Estate Planning
• Personal Financial Planning
• TCRS (Tennessee Consolidated Revenue Service) – Ham. County Pension
• Deferred Compensation/457 Plan – Nationwide
• Social Security Benefits

Parental Leave:

Hamilton County provides eight (8) weeks of paid maternity leave and two (2) weeks of paid paternity leave following the birth of a child or placement of a child with an employee in connection with adoption (age 13 or younger) or foster care.

Paid Time Off:

Hamilton County Government provides generous paid time off (PTO) to fulltime employees from the start of employment.

• Years 1 – 5: an employee will accrue 5.85 hours of leave, per pay period.
• Years 5 – 10: an employee will accrue 6.77 hours of leave, per pay period.
• Years 11–15: an employee will accrue 8.31hours of leave, per pay period.
• Year 15 and each year thereafter, an employee will accrue 8.93 hours of leave, per pay period.

At each anniversary, an employee can roll over up to 80 hours of unused PTO into their leave bank. (Up to 800 hours for employees hired on or after 1/1/2013).

Paid Holidays:

Hamilton County Government provides thirteen (13) paid holidays to fulltime employees.

New Year’s Day Independence Day

M.L. King’s Birthday Labor Day

President’s Day Veteran’s Day

Good Friday Thanksgiving (2 days)

Memorial Day Christmas (2 days)

Juneteenth

Wellness Facility:

Hamilton County Government provides a 24/7 fitness center, free of charge, to County employees and family members (age 14+) covered under the County’s health plan. The fitness center offers cardio and strength-training equipment, along with group exercise classes throughout the year. (which may include Zumba, spin, yoga, etc.)