Overview
Patient Service Representative Jobs in Glenside, PA at GSPP Rehabilitation
JOB SUMMARY
- Schedule and confirm patient appointments.
- Compile and record medical charts, reports, and correspondence.
- Answer telephones, and direct calls to appropriate staff.
- Receive and route messages and documents to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Instruct patients to complete documents, case histories, and forms such as intake and insurance forms.
- Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare insurance demographic sheets, daily schedules, reports, therapist productivity, unit statistics, letters, and medical records.
- Transmit correspondence and medical records by mail, e-mail, or fax.
- Perform various clerical and administrative functions, such as ordering, receiving and maintaining an inventory of supplies.
- Maintain pleasant and positive disposition during every face to face and telephone patient interaction.
- Able to maintain order of a large number of medical records and confidential documents appropriately.
- Manages difficult customers and implements service recovery techniques to ensure positive patient relations.
- Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
- Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
- Clean and organize work area and disinfect equipment after treatment
- Arrange treatment supplies to keep them in order.
ESSENTIAL FUNCTIONS
- Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
- Is professional in all actions and appearance
- Ensure compliance with regulatory parameters
- Demonstrates a personal commitment to ensuring a clean and safe working environment.
- Works to enhance patient satisfaction
- Assist patients and families
- Honors patient/customer/employee confidentiality.
- Seeks feedback on how to improve performance and offers constructive feedback, as well.
- Presents self professionally & demonstrates professional behavior during interactions with others
- Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.
- Customer Service Skills
- Strong Computer & Technical Skills
QUALIFICATIONS: Education * High School Diploma required
- Associate’s Degree preferred
- Work Experience
- Previous healthcare & customer service experience preferred
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- EMR systems: 1 year (Preferred)
- Healthcare: 1 year (Preferred)
Work Location: In person
Title: Patient Service Representative
Company: GSPP Rehabilitation
Location: Glenside, PA
