Overview
Patient Care Coordinator (Front Desk) – Training Provided Jobs in Waynesville at Haywood Family Eye Care, O.D., PLLC
Are you a detail-oriented professional who also loves connecting with people? Our eye care practice is looking for a Patient Coordinator who brings the perfect mix of precision and warmth to our team. In this role, you’re the anchor of our office — the friendly face our patients look forward to seeing, and the organized powerhouse who keeps our schedules and records perfectly on track.
We’ve built this role around routine and clarity. You’ll always know what a great day looks like here: clear protocols, steady expectations, and a team that values doing things right over doing things fast.
What You’ll Do:
- Coordinate the Patient Experience: Manage the daily flow of the clinic, ensuring patients are checked in accurately, welcomed warmly, and moved through their appointments on time.
- Professional Problem-Solving: Serve as the primary, friendly point of contact for patient inquiries — from scheduling to resolving concerns with a calm, helpful, objective approach.
- Insurance & Records Coordination: Monitor the schedule to identify which insurance authorizations are needed, alert the insurance team of pending tasks, and help pull vision coverage so every patient file is ready and accurate before their visit.
- Process Management: Follow and uphold established office protocols to ensure a consistent, high-quality experience for patients and staff alike.
A typical day might start with confirming tomorrow’s insurance authorizations, checking patients in as they arrive, and keeping the front desk running like clockwork — all before lunch.
This Role is a Great Fit If:
- You value precision. You love working with data and details, making sure everything is "just right" behind the scenes.
- You are naturally outgoing and helpful. You genuinely enjoy talking to patients, building rapport, and putting people at ease.
- You prefer a structured day. You do your best work with clear expectations and established procedures to follow, not constant change.
- You are a reliable, composed multitasker. You can stay focused on precise data entry and handle busy phones with a steady, pleasant demeanor even when the lobby is full.
Benefits:
- ✅ Health insurance
- ✅ 401K & retirement plan
- ✅ Paid time off
- ✅ Health savings account
- ✅ Employee discounts
- ✅ Skill development — specialized training in eye care operations and medical administration
- ✅ Opportunities for advancement, when you’re ready for them
We’ve been serving the Haywood County community as a family-owned practice, and we take the same care in building our team as we do in caring for our patients.
Job Type: Full-time
Pay: $16.00 – $19.00 per hour
Benefits:
- Employee discount
- Health insurance
- Health savings account
- Opportunities for advancement
- Paid time off
- Retirement plan
Application Question(s):
- To be considered for this role, all applicants must complete a short Culture Index survey. This isn’t a pass/fail test — there are no right or wrong answers. It simply helps us understand how you work best, so we can be confident this role fits you as much as you fit it. Applications without a completed survey will not be reviewed. Please complete it independently, in a quiet space, in one sitting:
https://go.cultureindex.com/s/tb5OlJryhp
We review every survey personally and look forward to learning more about you.
Work Location: In person
Title: Patient Care Coordinator (Front Desk) – Training Provided
Company: Haywood Family Eye Care, O.D., PLLC
Location: Waynesville
