Overview
Patient Care Coordinator Jobs in Greater St. Louis at St. Louis Cosmetic Surgery
Title: Patient Care Coordinator
Company: St. Louis Cosmetic Surgery
Location: Greater St. Louis
Patient Care Coordinator (PCC) – Job Description
Position Overview
The Patient Care Coordinator (PCC) plays a vital role in delivering an exceptional patient experience while driving practice growth. This individual serves as a key liaison between patients, surgeons, clinical staff, and surgery centers. The ideal candidate is personable, highly organized, sales-driven, and dedicated to patient satisfaction. Success in this role requires strong interpersonal skills, attention to detail, and the ability to clearly communicate complex medical information to non-medical clients. The PCC must be comfortable guiding patients through consultations, discussing procedures, and confidently supporting them in their decision-making process.
Key Responsibilities
- Promptly respond to patient calls, emails, and inquiries, building strong rapport and trust
- Drive sales by converting leads into scheduled consultations and procedures
- Confidently present pricing, discuss treatment options, and ask for patient commitment
- Conduct thorough and informative consultations to understand patient goals and set realistic expectations
- Maintain consistent follow-up with prospective patients to encourage engagement and future bookings
- Perform daily administrative tasks, including patient outreach, scheduling, and communication via phone, email, and text
- Efficiently schedule surgeries while coordinating with physicians, staff, and surgery centers
- Accurately use quoting systems and ensure pricing transparency
- Address patient concerns with empathy and professionalism
- Ensure high levels of patient satisfaction by maintaining ongoing communication and support
- Assist patients in making informed, confident decisions regarding procedures
- Complete general clerical duties such as filing, faxing, and managing documentation
Qualifications & Experience
- Minimum of 3 years of experience in a plastic surgery or cosmetic practice preferred
- Proven track record in sales and patient conversion
- Strong ability to schedule and coordinate cosmetic surgical procedures
- Excellent verbal and written communication skills across diverse patient demographics
- Highly professional demeanor with strong customer service skills
- Exceptional organizational and multitasking abilities in a fast-paced environment
- Willingness to work flexible hours as needed to accommodate patients
- Team-oriented mindset with a collaborative approach
