Overview
Patient Administration Officer Jobs in York, England, United Kingdom at York and Scarborough Teaching Hospitals NHS Foundation Trust
Title: Patient Administration Officer
Company: York and Scarborough Teaching Hospitals NHS Foundation Trust
Location: York, England, United Kingdom
If you’re tenacious, have a flexible approach and enjoy a challenge, we’d love to receive your application.
We are looking to expand our team have exciting opportunities within our Ophthalmic Department here at York Teaching Hospital to join our busy Administration Team as a Patient Admin Officer.
About The Role…
You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.
About You…
The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.
You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff.
The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.
We have full time & partime hours (30 minimum) available working any 5 days in 7 which will include rostered weekends, Saturday or Sunday. Job shares will also be considered.
Please note this post is cross site between York Hospital and York Community Stadium and the role does not meet the eligibility criteria for Sponsorship
Duties Will Include
Working on a very busy reception desk.
Administering referrals via the electronic booking system “E-Referrals”.
Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
Always maintaining patient confidentiality.
Answering patient questions/queries both verbally and face to face.
Placing all new patient appointments within agreed timescales and in accordance with consultants’ requests
Making follow-up appointments adhering to booking rules
Completing worklists – ensuring all requests by consultants are adhered too.
Checking patients in and out of clinic
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust’s dedicated Staff Benefits pages.
For further details / informal visits contact: Name: Dominique Phillips Job title: Service Manager Ophthalmology Email address: [email protected] Telephone number: 01904 724510
Ashlea Rowell
Deputy Service Manager
01904 726371
