Overview
Part Time Customer Service Representative I (Multiple Positions) Jobs in Eagle Mountain, UT at Eagle Mountain City
Title: Part Time Customer Service Representative I (Multiple Positions)
Company: Eagle Mountain City
Location: Eagle Mountain, UT
GENERAL PURPOSE
Performs entry-level customer service duties as needed to expedite the efficiency and effectiveness of city services; acts as a first point of contact for the public; performs various clerical/receptionist duties including directing and receiving calls, greeting the public, and providing information. Provide excellent customer service through professional communication, a positive attitude, and empathetic interactions with the public.
Hours are Monday- Friday: 7:30 AM – 12:30 PM, and 12:30 PM – 5:30 PM. Hiring multiple positions.
SUPERVISION RECEIVED
Works under the general supervision of the Assistant to the City Manager.
SUPERVISION EXERCISED
None.
Essential Functions
Administrative Support & Customer Service: Ensure the public has positive interactions with the city through answering phone calls, greeting walk-in customers, and providing information. Route Eagle Mountain incoming mail, ensure outgoing mail is properly stamped and delivered to mail depository. Maintain City office supplies, ensuring appropriate level of stock for all City departments located in City Hall.
Process dump pass requests, ensuring each resident receives his/her allotted number. Assist residents in replacing damaged or lost garbage and recycling containers.
Account Activity & Transactions: Receive cash, check, and credit card payments for Utility Billing, Recreation Program, Events Department, and other miscellaneous payments. Collect Utility Billing payments from City drop boxes. Import payments from Xpress Bill Pay and payments received at City Hall into the City's financial software, ensuring the payments are credited to the correct account. Process non-sufficient fund payments. Assist City residents with setting up, transferring, and terminating utility accounts.
Facility Security: Safeguard the security of the City Hall building; arm and disarm the alarm system and ensure doors are locked outside of regular office hours.
Miscellaneous Functions: Organize and manage the annual City Photo Contest. Assist with filing as needed. Ensure postage machine is working properly. Assists to order and maintain city office supplies.
Performs related duties as required.
Minimum Qualifications
- Education and Experience:
- Graduation from high school or equivalent;
AND
- One (1) year of experience performing above or related duties;
OR
- An equivalent combination of education and experience.
- Knowledge, Skills and Abilities:
Some knowledge of computer, 10-key, copy machine; general city geography; city ordinances and procedures; the operations of personal computer and word processing and spread sheet applications; bookkeeping practices and procedures; office machine and filing systems; telephone communication etiquette; business English, grammar, and writing standards; customer service best practices and procedures; of laws and regulations governing municipal services; inter-personal communication skills.
Skill in the operation of phones, computer, ten key, postal machine, and copy machine.
Ability to work under pressure of meeting deadlines; communicate effectively, verbally and in writing; communicate effectively with difficult customers; handle multi-functions; work proficiently and effectively in a timely manner; problem solve; maintain strict confidentiality related to sensitive information; operate personal computer in utilizing various programs to produce or compose formal documents, reports and records; operate standard office equipment; develop effective working relationships with supervisors, fellow employees and the public.
- Special Qualifications:
Must be able to type.
Bilingual (English/Spanish) preferred
- Work Environment:
Incumbent of the position performs in a typical office setting with appropriate climate controls. Tasks require variety of physical activities involving minimal muscular strain related to walking, standing, stooping, sitting and reaching. Talking, hearing and seeing are necessary to the performance of essential functions. Common eye, hand, finger dexterity required to perform essential functions. Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking and guided problem solving
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