Part-time Bilingual Medical Receptionist

Overview

Part-time Bilingual Medical Receptionist Jobs in Concord at Community Free Clinic

Job Summary

The Community Free Clinic is seeking a dedicated and detail-oriented Bilingual Healthcare Receptionist to join our team. The ideal candidate is fluent in both English and Spanish and is passionate about providing exceptional customer service to a diverse patient population. This role is essential to ensuring smooth communication between patients and staff while maintaining efficient front desk and administrative operations.

We are committed to providing compassionate, high-quality healthcare to uninsured and underserved members of our community. The successful candidate will demonstrate professionalism, empathy, cultural sensitivity, and a commitment to excellent patient care.

Responsibilities

• Greet patients and visitors warmly, creating a welcoming and professional environment.
• Answer and direct phone calls with professionalism and excellent phone etiquette.
• Schedule, confirm, reschedule, and manage patient appointments efficiently.
• Manage the clinic appointment calendar and assist with waitlists when appropriate.
• Register new patients and update existing patient demographic information in the electronic medical record (EMR) system.
• Check patients into the EMR schedule and update demographic and HealthNet information as needed.
• Collect patient information and maintain accurate records in compliance with HIPAA regulations.
• Scan, upload, and maintain patient documents, including identification, insurance information, and required forms.
• Assist patients with completing registration paperwork and required clinic forms.
• Review documentation to ensure all required forms, consents, and supporting documents have been completed.
• Manage all aspects of new patient appointment paperwork and ensure newly enrolled patients are scheduled for their first appointment.
• Prepare patient charts and print daily schedules.
• Provide verbal interpretation between English-speaking staff and Spanish-speaking patients as needed.
• Assist with translating routine patient communications and forms when appropriate.
• Utilize basic medical and dental terminology to communicate effectively with patients regarding appointments, treatment plans, and clinic services.
• Perform general administrative duties, including filing, data entry, correspondence, and record maintenance.
• Continuously monitor and supervise office flow to ensure minimal patient wait times.
• Demonstrate compassion, professionalism, cultural sensitivity, and respect while serving a diverse patient population.
• Maintain patient confidentiality and comply with all HIPAA and clinic privacy policies.

Requirements

• Fluency in both English and Spanish is required.
• High school diploma or equivalent required.
• Previous healthcare, medical office, dental office, or receptionist experience preferred.
• Experience with electronic medical record (EMR) systems preferred.
• Experience working with underserved, uninsured, or culturally diverse populations preferred.
• Strong customer service skills and ability to interact effectively with individuals from diverse backgrounds.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities simultaneously while maintaining a professional demeanor.
• Familiarity with documentation review processes related to patient care plans.
• Proficiency in basic computer applications, including Microsoft Office and data entry systems.
• Ability to learn and navigate clinic software and electronic health record systems.
• Ability to maintain confidentiality and comply with HIPAA regulations at all times.
• Ability to sit, stand, walk, and move throughout the clinic during the workday.
• Ability to occasionally lift and carry up to 20 pounds.

Hours

• 30 hours per week, Monday–Thursday during regular clinic hours
• Second Wednesday of each month until 9:00 PM

Pay

$16.00–$19.00 per hour

• Starting candidates with little or no healthcare reception experience may qualify at the lower end of the range.
• Candidates with relevant healthcare reception experience, EMR proficiency, and strong bilingual communication skills may qualify at the upper end of the range.

Expected Hours

32 hours per week

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

The Community Free Clinic is an equal opportunity employer and values diversity at all levels of the organization.

Pay: $16.00 – $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Title: Part-time Bilingual Medical Receptionist

Company: Community Free Clinic

Location: Concord