Overview
Operations Support Assistant (SA/Latam) Jobs in Latin America at Somewhere
Title: Operations Support Assistant (SA/Latam)
Company: Somewhere
Location: Latin America
Operations Assistant (Remote)
Location: Remote
Type: Full-time (40 hrs/week) Salary: $1,200 – $1,500/pm
Working Hours: 9 AM – 6 PM Central Time (US)
About the Role
We’re looking for a highly organized and proactive Operations Assistant to support a fast-paced automotive services business. This is a critical administrative role focused on customer communication, insurance coordination, and internal team alignment.
The environment is dynamic and can be high-pressure at times, so this role requires someone who can stay calm, think clearly, and keep things moving efficiently.
Key Responsibilities
- Provide timely and accurate customer updates using internal systems
- Manage insurance-related processes, including rental coverage and claim status checks
- Coordinate with internal teams to align on timelines and job progress
- Handle high-volume data entry and administrative tasks with speed and accuracy
- Communicate clearly with customers, especially in situations requiring reassurance or problem-solving
Requirements
Communication (Non-negotiable):
- Exceptional English fluency with a clear, neutral accent
- Strong verbal and written communication skills
Core Skills:
- Fast and accurate typing with strong attention to detail
- Strong problem-solving ability, especially in customer-facing scenarios
- Ability to multitask and stay organized in a fast-moving environment
- Tech-savvy with the ability to quickly learn new tools
Tools:
- Experience with Notion and Discord is highly preferred
What Success Looks Like
- Customers receive clear, timely updates and feel supported throughout the process
- Insurance-related workflows are handled efficiently with minimal errors
- Internal communication is smooth, with strong coordination across teams
- Administrative tasks are completed quickly and accurately
Training & Onboarding
- Training will be provided by the current operations lead
- Expect hands-on learning and real-time exposure to daily workflows
Hiring Process
- Personality assessment
- Live, unscripted customer service simulation (to evaluate real-time communication and problem-solving skills).
