Overview
Operations Administrator/ Call handler role Jobs in Greater Sheffield Area at The Cinch Group
Title: Operations Administrator/ Call handler role
Company: The Cinch Group
Location: Greater Sheffield Area
Company Description The Cinch Group is a specialist outsourcing provider focused on simplifying payroll, accountancy, and legal support for businesses. The company offers services in Umbrella Payroll, CIS, Limited Company Accountancy, Payroll Bureau, and comprehensive legal support, helping clients manage complex administrative tasks with ease. Cinch aims to deliver outstanding customer service through knowledgeable and friendly professionals in legal, accounting, and payroll. The team positions itself as a reliable, positive, and integral extension of clients’ businesses, dedicated to making essential processes straightforward and efficient. At Cinch, “we see to it” reflects the company’s commitment to consistency, clarity, and dependable support.
Role Description The Operations Administrator/Call Handler is a full-time, on-site role based in the Greater Sheffield Area. This role involves handling inbound and outbound calls, responding to client inquiries, and providing accurate information about Cinch’s payroll, accountancy, and legal support services. The role includes managing day-to-day administrative tasks such as data entry, updating records, preparing documents, and supporting operational workflows. The Operations Administrator/Call Handler will coordinate with internal teams to ensure smooth service delivery, escalate issues where necessary, and maintain high standards of customer service. The role also requires monitoring queues, prioritizing tasks, and contributing to continuous improvements in processes and client experience.
Qualifications
- Strong customer service and communication skills, with the ability to handle calls professionally and build positive client relationships.
- Solid administrative assistance and operations management skills to support day-to-day office functions and operational processes.
- Analytical skills to interpret client needs, identify issues, and support accurate data handling and problem resolution.
- Comfort working in an on-site environment in the Greater Sheffield Area, with reliability and punctuality.
- Proficiency with standard office software (e.g., MS Office, CRM systems) and accurate data entry skills.
- Previous experience in an administrative, call handling, or customer service role, ideally within payroll, accountancy, or professional services.
- Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced environment.
