Overview
Office Staff/Admin Officer Jobs in Metro Manila at ESSCOR – Ademco Security Group
Title: Office Staff/Admin Officer
Company: ESSCOR – Ademco Security Group
Location: Metro Manila
Roles And Responsibilities
- Badge Express Lane / Photobooth Services
Reproduce Photo IDs (PVC front on access badge) and Company IDs in accordance with client standards.
Ensure all Badge Express Lane equipment (cameras, printers, workstations, and peripherals) are 100% operational prior to and during operations.
Manage safety stock of peripherals, including printer ribbons, PVC cards, and HID cards, and report low stock levels.
Mobilize photobooth services to designated locations based on new hire onboarding schedules.
Operate and demonstrate proper use of photobooth equipment in accordance with standard procedures.
Ensure secure handling, transport, and transfer of badges, peripherals, and related materials.
Perform proper disposal and deactivation of badges, Company IDs, and Photo IDs in compliance with security policies.
Conduct pre- and post-duty huddles to align on daily instructions, schedules, and operational requirements.
- Access Management (24/7 Support)
Provide 24/7 support for access-related ticket requests logged through the clients portal in accordance with agreed response and resolution SLAs.
Ensure tickets are accurately categorized, prioritized, and assigned to the appropriate support personnel.
Monitor ticket queues and provide timely status updates to requestors until closure.
Assess request criticality and urgency, ensuring high-priority and critical requests are addressed promptly.
Maintain accurate and complete ticket documentation to support reporting, audits, and compliance reviews.
- Access Helpdesk Support
Provide root cause identification for access and badge-related issues.
Manage and resolve incidents based on the Severity Level Matrix, distinguishing between urgent and critical scenarios.
Activate and deactivate badges issued onsite as required.
Respond to badge and ID inquiries via email with clear, professional, and timely communication.
Support the Operational Lead in producing artifacts for audit and compliance activities related to ticket handling and system facilitation.
- Customer Experience & Cross-Functional Support
Maintain a customer-centric approach to ensure a positive service experience for employees, contractors, and visitors.
Support cross-functional activities and assist with other service scopes as operationally required.
Adhere to operational, security, and data privacy standards at all times.
Required Skills & Qualifications
Technical & Operational Skills
Knowledge of Badge and ID issuance processes, access control concepts, and ticketing systems.
Ability to operate cameras, printers, and badge production equipment.
Basic troubleshooting and incident handling skills.
Soft Skills
Strong communication and customer service skills.
Ability to prioritize tasks in a fast-paced, 24/7 operational environment.
High attention to detail and compliance with security protocols.
Team-oriented mindset with flexibility to support cross-functional tasks.
Experience & Education
At least 12 years of experience in Badge and ID operations, access support, helpdesk, or customer service (preferred).
Experience in a managed services or 24/7 support environment is an advantage.
Work Conditions
Willingness to work rotational shifts, including nights, weekends, and holidays.
May require on-site deployment and mobility for photobooth services.
Reporting Structure
Reports to: Badge and ID Support Team Lead
Work Closely With
- Badge and ID Support Associate
- Audit and Reporting Team Lead
- Security Systems Engineer
- Security Systems Engineer Hybrid
- Security Systems Engineer Overall POC
- Managed Services Unit Associate Manager
- Technical Support Unit Manager
- Client
- Client Stakeholder
