Office Operations Coordinator (Part-Time)

Overview

Office Operations Coordinator (Part-Time) Jobs in Kentwood at One Day Doors and Closets

We’re Hiring TWO Office Operations Coordinators!
West Michigan Doors & Closets is building our office team, and we’re looking for two exceptional people who enjoy helping customers, staying organized, and making a real difference in a growing local business.

Available Shifts:

• Morning: 7:00 AM – 12:30 PM (30-minute unpaid lunch)
• Afternoon: 12:00 PM – 5:00 PM

Both positions are hired together, trained together, and cross-trained across all office operations. While each shift has primary responsibilities, every team member answers phones, qualifies leads, schedules appointments, and helps deliver an exceptional customer experience.

About West Michigan Doors & Closets

We specialize in beautiful interior doors, entry doors, and custom closet organization throughout West Michigan. Our reputation has been built on quality craftsmanship, honest communication, and treating every customer the way we’d want to be treated.

This Is NOT Your Typical Office Job

If you’re looking for a job where you wait for the phone to ring, this probably isn’t the right fit.

We’re looking for someone who notices what needs to be done, enjoys staying busy, and takes pride in making sure customers have an outstanding experience. In our office, initiative is valued just as much as experience.

You’ll Thrive Here If You…

· Enjoy talking with people and can confidently guide a conversation.

· Love organization and naturally keep track of details.

· Like checking things off a list and keeping projects moving.

· Can shift priorities without becoming overwhelmed.

· Take ownership instead of waiting for direction.

· Want to be part of a growing small business where your work matters.

Core Responsibilities (Both Positions)

· Answer incoming calls professionally and create a great first impression.

· Qualify prospective customers using our proven process.

· Schedule complimentary 15-minute in-home measures and showroom appointments.

· Respond promptly to website inquiries and voicemail messages.

· Maintain accurate records in Zoho CRM.

· Communicate clearly with customers and teammates.

· Keep customer information organized and up to date.

· Help ensure nothing falls through the cracks.

Morning Shift – Primary Focus

· Follow up with unscheduled leads.

· Reconnect with past customers.

· Build relationships with designers, builders, Realtors, and referral partners.

· Request Google reviews.

· Create Facebook and Instagram posts.

· Draft email marketing campaigns and newsletters.

· Help promote seasonal offers and completed projects.

Afternoon Shift – Primary Focus

· Coordinate production measures and installation schedules.

· Verify products have arrived before installations are scheduled.

· Update Zoho, CompanyCam, and QuickBooks Projects.

· Prepare project documentation.

· Review active projects for completeness.

· Improve SOPs, checklists, and office systems.

· Identify ways to improve efficiency and customer service.

When Customer Needs Are Current

Customer needs always come first. When phones are quiet and active projects are up to date, both shifts contributes to growing the business by:

· Strengthening referral partner relationships.

· Improving office procedures and documentation.

· Auditing active projects and customer records.

· Taking on projects that improve the customer experience.

What Success Looks Like

· You take initiative without being asked.

· You communicate professionally and confidently.

· You are dependable and accountable.

· You think ahead and prevent problems.

· You enjoy learning new systems.

· You take pride in exceptional customer service.

Pay: $19.00 – $23.00 per hour

Application Question(s):

• What interests you about this position with West Michigan Doors & Closets?
• Briefly describe your experience working in an office, customer service, scheduling, or other administrative role.
• This position requires answering phones, guiding customer conversations, and using multiple computer systems throughout the day. What experience do you have doing similar work?

Work Location: In person

Title: Office Operations Coordinator (Part-Time)

Company: One Day Doors and Closets

Location: Kentwood