Overview
Office Clerk Housekeeping-Swing-Eldorado Jobs in Reno, NV at Caesars Entertainment
Title: Office Clerk Housekeeping-Swing-Eldorado
Company: Caesars Entertainment
Location: Reno, NV
Job Description
Under the direction of the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors; responsible for various administrative tasks and clerical support to Housekeeping personnel.
Responsibilities
- Responsible for updating and tracking room status in the computer system, and entering statistics on rack format log sheets
- Advice the front desk and engineering departments of special heavy duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments
- Ensure that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc.
- Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls
- Coordinate all maintenance requests between supervisors, locksmith and engineering departments
- Track and record all loaned items, generate a report of missing items for the Executive Housekeeper
- Prepare daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites and swing shift duties completed
- Recording all sick calls, late calls and early outs
- Perform related duties as assigned by supervisor
Qualifications
- Previous housekeeping; telephone; and computer experience is recommended but not required
- Strong verbal and written communication skills
- Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which may be required
- Ability to maintain confidentiality of sensitive information
- Understand and comply with all company and departmental rules and regulations, policies and procedures
- High School diploma or equivalent
Additional Requirements
- Frequent standing/walking/sitting for extended periods
- Work area is indoors and subject to variable temperatures
- May be subject to smoking environment, moderate noise and bright lights
- Frequent grasping, reaching, bending, twisting, telephone use
- Occasional carrying, kneeling, squatting, handling, sorting, filing, lifting 5 lbs to 20 lbs. Seldom requires overhead lifting of no more than 20 lbs.
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
