Office Clerk (full time)

Overview

Office Clerk (full time) Jobs in Southfield, MI at Merit Staffing

Monday thru Friday (8am to 5pm)

Key Responsibilities:

Customer Service & Communication:

• Answer incoming calls, assist customers, and ensure messages are relayed promptly to agents and sales managers.
• Return phone calls and follow up on inquiries as needed.
• Support agents with licensing, underwriting notifications, policyholder information, and Salesforce processes.
• Communicate with Home Office regarding policy status, claims, and underwriting.

Payment Processing & Balancing:

• Process payments received by mail, drop box, walk-in, or phone.
• Collect and reconcile client payments daily through Salesforce “My Transactions Today” report.
• Maintain petty cash, balance daily transactions, and report out-of-balance amounts.
• Purchase and deposit money orders for cash collections.
• Monitor and clear the Administrator Deficiency Account within 24 hours.
• Complete weekly deposit sign-off report and submit to District Manager.
• Conduct monthly review of money order and check transactions for accuracy.
• Review agent deficiency reports and provide updates to the District Manager on unresolved balances.

Data Entry & Document Management

• Enter paper applications into FDE
• Batch, scan, and index documents (claims, underwriting, policy administration, policy delivery receipts) into the imaging system.
• Review Imaging Control Reports and ensure compliance with retention policies.
• Manage incoming email and mail: distribute, print, file, and process according to procedures.
• Prepare and ship outgoing mail for customers, agents, and Home Office.
• Follow company document retention policies, including shredding, storage, and imaging timelines.

District & Agent Support

• Maintain secure and organized district office and supply room.
• Order and manage office supplies, company forms, and postage.
• Manage Premium Receipt Books: request, print, and mail to customers or agents as needed.
• Provide general support to District Manager and staff, including handling reports, correspondence, and scheduling tasks as assigned.

Equipment & Facilities

• Submit and track service requests for office equipment.
• Ensure adequate supply levels are maintained through centralized ordering systems.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1+ years of administrative, office, or customer service experience required; prior insurance or financial services experience preferred.
• Skills:
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to manage financial transactions with accuracy and accountability.
• Proficient in MS Outlook, Excel, Word, and Salesforce (preferred).
• Strong customer service mindset with the ability to assist both clients and internal staff.

Pay: $15.00 – $17.00 per hour

Work Location: In person

Title: Office Clerk (full time)

Company: Merit Staffing

Location: Southfield, MI