Overview
Office Assistant / Scheduler Jobs in Lake Forest, CA at Coat & Collar Grooming
Overview
Hello there! We’re Coat & Collar Grooming! A growing mobile dog grooming company bringing professional grooming services to our clients throughout Orange County. We’re looking for a friendly, organized, and animal-loving Receptionist & Scheduler to be the first point of contact for our clients and employees. This role is essential to keeping our groomers on the road and our clients happy!
Key responsibilities include
- Appointment scheduling — Manage and optimize daily grooming schedules for multiple mobile units, minimizing drive time and maximizing appointments.
- Client communication — Answer inbound calls, texts, and emails; address inquiries about services, pricing, and availability with warmth and professionalism.
- Reminders & confirmations — Send appointment reminders and confirmations, handle cancellations and rescheduling, and minimize no-shows.
- Client record management — Maintain accurate and up-to-date records including pet profiles, vaccination records, grooming notes, and billing information.
- New client onboarding — Collect new client information, explain our services and policies, and ensure a seamless first experience.
- Payment processing — Process payments, issue invoices, and follow up on outstanding balances as needed.
- Route coordination — Assist groomers with daily route planning and communicate any scheduling changes in real time.
What we’re looking for
- Strong written and verbal communication skills
- Highly organized with great attention to detail
- Comfortable with scheduling or CRM software (e.g., Time To Pet, MoeGo, or similar)
- Calm, patient, and positive when handling a busy call/message volume
- Ability to multitask and adapt in a fast-paced environment
- Love of animals — especially dogs & cats!
Nice to have, but not required:
- Prior experience in a pet care, grooming, or veterinary office environment is a plus but not required.
- Experience managing social media or responding to online reviews
- Familiarity with basic dog breeds and grooming terminology
Schedule:
- Monday – Friday
- 8:00am to 5:00pm, 1-hour lunch
Office Location:
- 25691 Atlantic Ocean Drive, Lake Forest, CA 92630
Interview Process
- Submit your resume and we will reply within 48 hours.
- 15-minute introductory call and scheduling for in-person interview.
- In-person interview.
- Offer Letter and Background Check.
Coat & Collar Grooming LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. We are committed to providing an inclusive and diverse environment for all employees and encourage individuals of all backgrounds to apply/utilize our services.
Pay: $20.00 – $22.00 per hour
Work Location: In person
Title: Office Assistant / Scheduler
Company: Coat & Collar Grooming
Location: Lake Forest, CA
