Overview
Office Assistant I – Heart & Vascular Institute Jobs in Erie, PA at UPMC
Title: Office Assistant I – Heart & Vascular Institute
Company: UPMC
Location: Erie, PA
Full-Time Office Assistant I – Heart & Vascular Institute | UPMC Hamot
Schedule: Monday–Friday, 7:30 a.m. – 4:00 p.m. or 8:00 a.m. – 4:30 p.m.
Join the Heart & Vascular Institute at UPMC Hamot, a Cardiology practice that is part of a Certified Comprehensive Cardiac Center, recognized by The Joint Commission and the American Heart Association for excellence in cardiovascular care.
We are seeking a detail-oriented and customer-focused Office Assistant I to support the daily operations of our busy cardiology practice. The ideal candidate will thrive in a fast-paced healthcare environment and provide exceptional service to patients, providers, and clinical staff.
Preferred Experience:
- One year of experience in a medical office or healthcare setting preferred
- Appointment scheduling experience
- Medical records management, including obtaining and scanning records
- Patient registration experience
- Strong organizational, communication, and customer service skills
Title and salary will be determined based upon education and experience.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments.
- Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
- High school diploma or GED is required.
- 1 year work experience, preferably in a medical office setting.
- Knowledge of medical terminology preferred.
- Word processing and computer experience preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
