Overview
OFFICE ASSISTANT/ CLIENT RELATIONS Jobs in San Jose at Golden Trust Financial Corp
Office Assistant/ Client Relations
(Bilingual English / Vietnamese)
Are you comfortable wearing many hats, able to work well in a team as well as independently, and be extremely dedicated to the company goals and objectives? Then we would like to get you on our team.
You’ll play a pivotal role by working with agents, our office staffs and other affiliated companies to provide a high level of customer service to our clients.
If you have outstanding client service & communication skills, a can-do, energetic, team-oriented attitude, this is the opportunity for you.
JOB DUTIES and RESPONSIBILITIES:
-Greet clients and visitors to the office with warmth and professionalism, guiding them to the proper personnel
-Answer phone calls in professional and Perform customer follow up and appointments on timely manner
-Client Support: Cultivate, enhance new and existing client relationships through active communication with clients, processing client & agents’ requests, resolving inquiries, providing guidance and making sure key information and documentation remains current identify and assist with office services and solutions that support clients’ & agents’ needs including products and services.
-Maintain call logs and take accurate, thorough messages that are received
-Planning and arranging appointments; prepare documents, brochures and other materials for client meetings
-Handle general inquiries & perform administrative duties, following the office’s policies and procedures
-Process documents, follow up and communicate with related companies
-Perform responsibilities as directed by the Manager such as filing, restocking and ordering office supplies, facilities support, scheduling meetings, etc.
-Perform data entry
-Provide support to office staffs and agents
-Manage multiple office tasks
-Maintain office clean and neat at all times.
-Perform related duties as required
-Participate in office, team meetings and trainings, as requested.
REQUIREMENTS:
-Honesty with a high level of integrity
-Enthusiastic, high-energy personality with a positive outlook on life
-Self-motivated, goal-oriented, capable of functioning independently as well as on a team
-Ability to communicate with colleagues and clients; ability and willingness to learn
-Ability to handle simultaneously, multiple tasks and changing priorities in an efficient and effective manner
-Ability to maintain strict confidentiality
MINIMUM QUALIFICATIONS – EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
- High school diploma or equivalent preferred
Knowledge/Skills/Abilities:
-Bi-lingual: English and Vietnamese
-Good organization skills and prioritization
-Professional team player with good communication skills
-Excellent customer service skills and demeanor
-Basic computer skills, including Microsoft Office products
-Attention to detail
Job Types: Full-time, Part-time
Pay: $19.00 – $24.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Language:
- Vietnamese (Required)
Work Location: In person
Title: OFFICE ASSISTANT/ CLIENT RELATIONS
Company: Golden Trust Financial Corp
Location: San Jose
