Office Admins – BUF

Job Overview
We are a fast-paced roofing and home exterior company seeking a dedicated and reliable Administrative Assistant to join our dynamic team. This position plays a critical role in ensuring smooth day-to-day operations and delivering top-tier support to both our internal team and our valued customers.

Responsibilities

• Answer calls from customers and log details in the CRM system for prompt and accurate intake.
• Communicate professionally with clients, subcontractors, and internal teams using strong phone and email etiquette.
• Provide prompt and accurate feedback to customers through a series of actions (phone, email) to ensure transparency through the closure of issues/orders.
• Work with cross-functional teams to coordinate dates/order changes and respond to customer requests for status/change requests of open orders.
• Proficiency in computer usage, Microsoft Office products and email skills required, ability to type and use a calculator.
• Time management, and an ability to handle multiple, sometimes conflicting, priorities.
• Ability to perform data entry accurately and efficiently.
• Ability to manage multiple tasks while maintaining high standards of accuracy and confidentiality.
• Willingness to learn and assist with other departments as needed.
• Manage multiple administrative duties including document handling and general office upkeep.
• Support other departments when needed and perform general clerical tasks as assigned.

• Prior experience in an administrative or clerical role is preferred, especially in construction, roofing, or a similar field but not required.
• Strong attention to detail.
• Ability to communicate effectively with team members and supervisors to report issues and follow instructions.

• Reliable and punctual, with a strong work ethic and commitment to completing tasks on time.
• Positive attitude.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In-person