Overview
Office Administrator Jobs in Houston at HARDY COLLISION CENTER
About the company: Hardy Collision Center is a growing, high-production collision repair facility dedicated to providing exceptional customer service, safe vehicle repairs, and an outstanding workplace culture. We are seeking a highly organized and motivated Office Administrator to support the daily operations of our business and help drive continued growth.
Responsibilities: Customer Service & Communication
- Educate customers on the collision repair and insurance claims process.
- Provide repair status updates and maintain communication throughout the repair process.
- Handle customer concerns professionally and work toward timely resolutions.
- Maintain a welcoming, professional, and customer-focused front office environment.
- Document customer interactions and significant events within repair orders.
Scheduling & Production Coordination
- Schedule vehicle estimates, drop-offs, and deliveries to support production goals.
- Monitor missed appointments and proactively follow up with customers.
- Maintain awareness of vehicle production status to support customer communication and scheduling.
Administrative & Insurance Support
- Process vehicle intake and coordinate towing arrangements.
- Update insurance portals and partner websites as required.
- Assist with vehicle delivery and customer pick-up procedures.
- Ensure repair orders are properly closed to facilitate accurate payment from insurance partners.
- Coordinate total loss vehicle preparation and release to third-party vendors.
- Confirm payments with insurance companies, customers, and third parties.
Qualifications
- Minimum 2 years of administrative, customer service, office management, or collision industry experience preferred.
- Strong communication and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Proficiency with Microsoft Office and business software systems.
- Ability to work effectively in a fast-paced environment.
- Professional demeanor and customer-first mindset.
- Experience with insurance claims, or collision repair operations is highly preferred.
- Bilingual Preferred : English & Spanish
Benefits
- Competitive compensation based on experience
- Paid holidays and PTO
- Career growth opportunities
- Supportive team environment
Pay: $16.00 – $18.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Title: Office Administrator
Company: HARDY COLLISION CENTER
Location: Houston
