Overview
Office Administrator Jobs in Watertown, NY at Window Town
About Window Town
Window Town is a locally based window and home exterior company serving the Watertown, NY area. We take pride in delivering quality products and a superior customer experience — from the first call to the final installation. We are growing and looking for a dedicated team member to help us continue delivering that level of service every day.
Position Overview
We are looking for a reliable, organized, and personable Office & Customer Service Coordinator to be the backbone of our day-to-day operations. This is a fast-paced, customer-facing role that requires someone who thrives on juggling multiple priorities, communicating clearly, and keeping things running smoothly. No prior construction or window industry experience is required — we will train the right person. What we cannot train is attitude, work ethic, and reliability: those must come with you.
Key Responsibilities
- Answer and manage a high volume of inbound and outbound customer phone calls professionally and efficiently
- Schedule and coordinate sales appointments, service calls, and product installations for field teams
- Confirm and follow up on orders with customers, vendors, and installation crews
- Process and manage paperwork including purchase orders, work orders, warranty documentation, and customer files
- Maintain accurate records in company software and CRM systems; update customer information and job status throughout the project lifecycle
- Communicate with customers regarding scheduling changes, order updates, and service-related questions
- Collaborate with sales staff and installation teams to ensure clear, timely communication and smooth project flow
- Assist with basic quality checks and verify order accuracy against customer acknowledgements
- Support management with administrative tasks as needed
What We’re Looking For
- Strong customer service background with excellent phone communication skills
- Highly organized with the ability to manage multiple tasks and priorities simultaneously
- Comfortable and proficient with computers; experience with Microsoft Office (Word, Excel, Outlook) preferred
- Detail-oriented and accurate when handling data entry and paperwork
- Dependable, punctual, and holds strong personal standards for attendance and work ethic
- Positive, professional attitude with a team-first mindset
- Ability to remain calm and solution-focused in a busy, fast-paced environment
- Construction or home improvement experience is a plus, but not required — we will train the right candidate
Physical Requirements
- Must be able to lift up to 50 lbs occasionally
- Ability to sit or stand for extended periods in an office environment
Schedule & Compensation
- Monday through Friday, full-time hours
- Pay: $18.00–$20.00 per hour, based on experience
Why Join Window Town?
We are a tight-knit, locally owned business where your contributions are noticed and valued. You will be an important part of a team that prides itself on doing things the right way — for our customers and for each other. If you are looking for a stable, full-time position where you can grow with a company and make a real impact, we want to hear from you.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Work Location: In person
Title: Office Administrator
Company: Window Town
Location: Watertown, NY
