Overview
Night Receptionist/Auditor for S2025 Jobs in Kérkira, Ionian Islands, Greece at Wyndham Hotels & Resorts EMEA
Title: Night Receptionist/Auditor for S2025
Company: Wyndham Hotels & Resorts EMEA
Location: Kérkira, Ionian Islands, Greece
THE ROLE
As a Night Receptionist/Auditor you will assist in auditing of all charges and postings, correcting work as required, prepare the documentation for the new day. You will check-in and check-out hotel guests courteously and efficiently and ensures the safety of the guests and the hotel throughout the night shift.
Seasonal mission from 01.05.2025-31.10.2025.
Key Duties And Responsibilities
- To undertake Reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb guest experience.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, décor, appointments, and location.
- All room rates, special packages, and promotions.
- Daily house count and expected arrivals/departures.
- Scheduled daily group activities.
- Process adjustments, rebates, paid outs, and credits as required.
- Verify and makes corrections to the Room Rate Report.
- Reconcile miscellaneous accounts.
- Backup computer system files, and verify that all checks are closed, and closes and logs any open check in the Point of Sales(POS) system, print end of day reports.
- Check that interfaces are up and running.
- To understand the correct reservation procedures, take any reservations and accurately record reservations. For this you must have at least 1 year of Opera / Opera Cloud experience in a hotel environment
- To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
- To understand and adhere to the Resort´s and departmental Health & Safety Operating Policy.
THE PERSON
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
Key Competencies
- Attention to detail
- Building Trust
- Communication
- Teamwork
- Driving Results
- Innovation
- Diversity & Inclusion
Background & Skills
- Knowledge of Opera Cloud, Opera or alternative brand PMS is a must
- Experience of working in a hotel as a receptionist or in a similar role
- Excellent written and verbal communication skills.
- Night audit experience would be a distinct advantage.
- Fluency in Greek and high level of spoken English.
- Dependable and flexible with work schedule, working in shifts and during weekends.
- Experience of working according to brand standards is an advantage
- Multi-lingual an advantage
- High level of cultural awareness.
- Proficient with Microsoft Excel, Outlook, and Word.
- Exceptional listening skills with ability to quickly identify issues and opportunities.
- Passionate approach to customer service, positive attitude, and strong work ethic.
What You Will Get In Return
- EUR from 1 000 to 1 300 Net per month with benefits depending experience.
- Accommodation in-house single room, meals, and 4 days off per month.
Minimum of 2 years.
