Overview
New Patient & Front Desk Coordinator Jobs in Township of Monroe, NJ at Recover Pro Health And Wellness
About Recover Pro
Recover Pro Health & Wellness is a modern, multi-specialty healthcare practice delivering Pain Management, Chiropractic Care, Physical Therapy, Occupational Therapy, Sports Medicine, and Advanced Recovery Services
We are building with a focus on exceptional patient experience, smooth new-patient onboarding, and highly organized clinic operations.
Position Summary:
The New Patient & Front Desk Coordinator is the first point of contact for new and existing patients and plays a key role in how patients enter and move through our care.
You will:
- Guide new patients from first contact to first visit.
- Coordinate schedules so providers are seeing the right patients at the right times.
- Support patients in following through on their recommended plans and services.
This role blends front desk, patient coordination, and scheduling optimization with a strong focus on organization, follow-through, and communication.
Key Responsibilities
New Patient Intake & Coordination
- Serve as the primary contact for new patients from phone, web, physician, community, and partner-gym referrals.
- Learn each patient’s goals (pain relief, recovery, performance, weight loss, longevity) and match them with the appropriate provider or program.
- Coordinate records, referrals, and pre-visit information so new patients arrive prepared for their evaluation.
- Ensure every new patient has their first visit scheduled as soon as possible and understands what to expect. [$100M Playbook Lead Nurture, Page 16]
Front Desk & Patient Experience
- Create a warm, professional welcome for every patient at check-in and check-out.
- Clearly explain visit flow, next steps, and how our different services work together.
- Stay calm and personable during high-volume times while keeping wait areas and front desk organized.
Scheduling, Follow-Up & Attendance
- Build and maintain accurate schedules for providers and recovery services; minimize gaps and last-minute openings.
- Execute reminder processes (call/text/email) to keep show rates high and reduce no-shows.
- Proactively follow up on missed or cancelled appointments to reschedule.
- Re-engage past patients and expiring programs as directed by leadership using approved outreach templates.
Plan Coordination & Financial Logistics
- After clinical recommendations are made, reinforce the plan details so patients are clear on frequency, duration, and goals of care.
- Coordinate with the appropriate team member to review financial details, benefits, and payment options.
- Collect copays, deductibles, and payments for packages and services at check-in/check-out in a professional, patient-friendly manner.
Administrative & Clinical Support
- Manage intake forms, medical records, imaging, and inter-office communications within our EMR/practice management system.
- Maintain the Five-Point Checklist for evaluations, diagnostics, DME, and rehabilitation and ensure providers have what they need before each visit.
- Support leadership and clinical staff with special projects related to patient experience, scheduling, and process improvement.
How Success Is Measured
- Percentage of new inquiries scheduled for an initial visit (schedule rate).
- Percentage of scheduled patients who attend their visit (show rate).
- Timeliness of follow-up on missed visits and referrals.
- Provider schedule utilization and positive patient feedback mentioning the front desk experience.
Requirements
- 1–2 years of experience in a medical office, patient coordination, or high-volume customer-facing role.
- Strong phone presence; able to build rapport quickly and communicate clearly.
- Comfortable guiding patients through next steps, expectations, and basic financial/logistical questions.
- Highly organized, detail-oriented, and able to manage multiple tasks at once.
- Familiar with Microsoft Office and practice management/EMR systems (or able to learn quickly).
- Must be able to work evenings and maintain reliable attendance.
Pay: $20.00 – $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Title: New Patient & Front Desk Coordinator
Company: Recover Pro Health And Wellness
Location: Township of Monroe, NJ
