Overview
Nail Salon Receptionist Jobs in Durham, NC at New York Nail Bar
Receptionist / Guest Experience Coordinator
NEW YORK NAIL BAR – DURHAM
We are looking for a friendly, professional, organized, and detail-oriented receptionist to join our luxury nail salon team. The receptionist is the first impression of the salon and plays an important role in creating a welcoming, high-end guest experience.
Position Overview
The Receptionist / Guest Experience Coordinator will manage front desk operations, greet clients, assist with appointments, process payments, support salon flow, and help maintain a clean and professional environment.
This role requires strong communication, multitasking, professionalism, and the ability to stay calm during busy hours.
Responsibilities
Guest Experience
- Welcome guests warmly and professionally
- Check clients in and out using salon booking/POS system
- Offer beverages and ensure guests feel comfortable
- Maintain a positive, luxury customer service experience
- Answer phone calls, texts, and online booking inquiries promptly
- Handle guest concerns professionally and notify management when needed
Appointment & Front Desk Management
- Schedule and confirm appointments accurately
- Manage walk-ins and waitlists efficiently
- Coordinate technician rotation fairly and accurately
- Communicate service timing and pricing clearly to clients
- Help maintain smooth salon flow during busy periods
Payments & Daily Operations
- Process payments, tips, and gift cards correctly
- Balance cash drawer and receipts at end of shift
- Assist with recommendations and product sales
- Keep front desk clean, organized, and stocked
- Monitor salon cleanliness and presentation throughout the day
Team Support
- Communicate effectively with technicians and management
- Help restock supplies when needed
- Support opening and closing procedures
- Maintain professionalism with coworkers and guests at all times
- Comfortable in using translation apps when needed
Qualifications
- Previous receptionist, customer service, or salon/spa experience preferred but not required
- Strong communication and multitasking skills
- Friendly, polished, and professional appearance
- Comfortable using computers, iPads, booking systems, and POS systems
- Ability to work in a fast-paced environment
- Strong attention to detail and organization
- Reliable, punctual, and team-oriented
- English fluency required; Vietnamese fluency is a plus but not required
Important Expectations
- Must remain attentive at the front desk
- Must maintain professionalism on social media and in the workplace
- Must arrive on time and ready for shift
- Must treat all guests and team members respectfully
- Hospitality mindset is required
Benefits
- Competitive pay
- Employee discounts
- Growth opportunities within the company
- Beautiful modern work environment
About Us
NEW YORK NAIL BAR – DURHAM is a modern luxury nail salon focused on elevated customer experience, cleanliness, artistry, and hospitality. We are building a professional, positive, and team-oriented environment for both clients and staff.
To apply, please send:
- Resume
- Availability
- Previous work experience
- Optional social media or customer service references
Job Type: Full-time
Pay: From $14.00 per hour
Ability to Commute:
- Durham, NC 27707 (Required)
Work Location: In person
Title: Nail Salon Receptionist
Company: New York Nail Bar
Location: Durham, NC
