Overview
Multi-Skilled Servicing Professional (Fixed Term) Jobs in Pinelands, Western Cape, South Africa at Old Mutual South Africa
Title: Multi-Skilled Servicing Professional (Fixed Term)
Company: Old Mutual South Africa
Location: Pinelands, Western Cape, South Africa
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Input Handling – Indexer
Follows standardised processes and provides administrative support in line with normal business functioning.
Delivers on daily production standards and adheres to service and quality standards.
Provides an indirect service to customers and intermediates.
Responds to immediate requirements within procedure.
Uses standard administrative techniques to co ordinate own work.
Product and process knowledge in different areas may differ but basic skills remain the same.
This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.
Adherence to office hours as well as 2x five-hour slots during every month on Saturdays.
Minimum Qualifications/Experience (required For The Job)
- Senior Certificate
- Systems knowledge – MS Teams, Outlook, Calendar
- Good effective communication and time management skills
- Excellent verbal and written communication skills
- Ability to work under pressure
- Must be team orientated
- Good judgment and problem-solving skills
- High sense of client care with high energy levels
Additional Qualifications/Experience (preferred, Not a Requirement)
- Post matric qualification may be advantageous,
- Previous indexing experience
Skills
Client-Focused, Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Resilience Under Pressure, Sales Data Management, Sound Judgment, Strengthening Customer Relationships, Team-Oriented, Upselling
Competencies
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning
Education
Matriculation Certificate (Matric) (Required)
Closing Date
16 March 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
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