Multi-Site Teller

Overview

Multi-Site Teller Jobs in Plattsburgh, NY at Champlain National Bank

Job Summary: This position serves as the first point of contact for customers at various branch locations, as assigned. This role requires flexibility, as the Multi-Site Teller will be assigned to branches on an “as needed” basis based on operational needs, which could be with limited notice. The responsibilities include providing excellent service, processing transactions accurately and efficiently, and identifying and referring cross-sell opportunities. The ideal candidate should have a positive and professional demeanor, strong communication skills, and a commitment to maintaining accuracy and efficiency in a fast-paced environment.

Responsibilities

Customer Service:

• Greet customers in a friendly and professional manner, creating a welcoming environment.
• Answer customer inquiries, provide account balance information, transaction history, and answer questions about service charges and handle minor customer complaints in a calm and professional manner.
• Resolve customer issues and provide relevant information in a timely and efficient manner.
• Identify customer needs and provide information on new products and services, directing customers to branch representatives as needed.
• Be comfortable having in depth discussions with customers regarding their banking activity, including uncovering potential risks such as fraud, scams and abuse.

Transaction Processing:

• Process routine transactions, such as cashing checks, accepting deposits and loan payments, and handling withdrawals.
• Open and close various types of accounts, including checking and savings.
• Balance cash drawers and reconcile transactions accurately at the end of each shift.
• Inspect checks, bonds, money orders, and savings withdrawals to determine negotiability.
• Process credit card cash advances and handle foreign currency exchanges.

Operational Standards and Compliance:

• Maintain daily operational standards, including cash drawer security, balancing the cash drawer, and ensuring adequate supplies at the teller station.
• Comply with regulatory requirements, bank policies, procedures, and security protocols, including currency transaction reports, suspicious activity reports, and fraud prevention measures.
• Accurately record all transactions electronically throughout the shift.
• Maintain confidentiality of financial data and adhere to the privacy policy.
• Report any suspicious activities or security concerns to management.

Other Duties:

• Count and package coins and currency for shipments.
• Assist in ordering, receiving, verifying, and distributing cash.
• Perform administrative duties, such as answering phones, managing emails, keeping a clean lobby and workspace, and organizing files.
• May be responsible for bank opening and/or closing procedures.
• Participate in cross-training in other areas of the Bank, such as ATM, Vault, Savings Bonds, and Wire Transfers.
• Perform any additional duties as assigned.

Qualifications

• High school diploma or equivalent (GED).
• Basic math proficiency and experience in handling cash required
• Strong customer service and interpersonal communication skills.
• Computer literacy and familiarity with banking processes
• Excellent communication skills, both verbal and written.
• Strong attention to detail and reliability.
• Ability to work efficiently in a fast-paced environment.
• Must have reliable transportation
• Maintaining a high level of integrity, honesty, and ethical conduct is essential.
• 1+ years of experience as a bank teller or related function preferred

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to function in a professional office environment.
• Minimal physical demands.
• Travel may be required.
• Ability to sit at a workstation or operate behind the teller line for extended periods of time.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional office environment

Job Type: Full-time

Pay: $17.50 – $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Plattsburgh, NY 12901 (Required)

Ability to Relocate:

• Plattsburgh, NY 12901: Relocate before starting work (Required)

Work Location: In person

Title: Multi-Site Teller

Company: Champlain National Bank

Location: Plattsburgh, NY