Overview
Membership & Operations Associate Jobs in New York at Cocoon, Social and Learning Club for Families
Membership & Operations Associate
Full-Time | Sunday–Thursday | Tribeca
Includes early childhood teaching and programming support
About Cocoon
Cocoon is a rapidly expanding, members-only club for families, offering beautifully designed play spaces, classes, camps, events, and community experiences inspired by Montessori and Reggio Emilia philosophies. Located in Tribeca and the Upper West Side, Cocoon is committed to inclusivity—each membership helps subsidize prenatal and postpartum programming for families across New York City.
Position Overview
Cocoon is seeking a warm, highly organized Membership & Operations Associate to support the daily member experience at our Tribeca clubhouse.
This full-time role blends front desk operations, membership tours, programming support, early childhood classes, and family events. The Membership & Operations Associate serves as a key point of continuity within the club—welcoming families, supporting prospective members, helping daily operations run smoothly, assisting with classes and programming, and contributing to Cocoon’s high-touch events and community experiences.
This position is ideal for someone who is customer-focused, energized by working with young children, and able to move comfortably between administrative, member-facing, educational, and event-support responsibilities.
Key Responsibilities1. Front Desk Operations & Member Experience
- Serve as a primary front desk lead, ensuring a warm, polished, and efficient member experience
- Manage daily front desk flow, including arrivals, schedules, coverage awareness, and operational needs
- Welcome members, caregivers, children, guests, and prospective families with professionalism and warmth
- Respond to member inquiries via Zendesk, email, phone, and in-person communication
- Support member needs related to enrollment, class policies, schedules, make-ups, cancellations, and general club information
- Maintain front desk supplies, materials, swag bags, and other member-facing inventory
- Share daily huddle updates via Slack, communicating key notes, priorities, and operational needs
- Help ensure the club feels clean, calm, organized, and guest-ready throughout the day
2. Membership Tours & Sales Support
- Lead in-person membership tours for prospective families, confidently communicating Cocoon’s offerings, values, membership benefits, and community experience
- Serve as a knowledgeable first point of contact for sales inquiries
- Support lead follow-up, prospective member questions, and enrollment workflows
- Collaborate with the Club Director and Membership & Operations leadership to support conversion goals and seasonal sales initiatives
- Represent Cocoon’s brand with warmth, clarity, confidence, and professionalism
3. Early Childhood Classes & Programming Support
- Teach, assist, or substitute in Cocoon classes, camps, and special programming as needed
- Facilitate developmentally appropriate music, movement, sensory, art, storytelling, and play-based experiences for children ages 3 months–6 years, with a focus on infants and toddlers
- Build warm relationships with children, caregivers, and families
- Support classroom readiness, material preparation, lesson flow, organization, and reset
- Assist with lesson planning, curriculum updates, rosters, enrollment tracking, partner reporting, and Airtable systems as needed
4. Events & Birthday Party Support
- Support the setup, execution, and breakdown of birthday parties, member events, and special experiences
- Assist with decorations, food and drink stations, table arrangements, bounce houses, helium balloons, goodie bags, and other event needs
- Help serve food and drinks during events in line with event requirements and safety guidelines
- Support smooth guest flow and family experience in partnership with the Events team
- Bring energy and creativity to children’s event experiences, including music, games, light entertainment, open-ended art, or interactive activities as needed
- Help maintain cleanliness and orderliness of event spaces and shared areas throughout events
5. Safety, Cleanliness & Daily Operations
- Help uphold Cocoon’s health, safety, and supervision procedures across programs and shared spaces
- Support child supervision on the floor, during programming, and during events as needed
- Assist in emergency situations in alignment with Cocoon protocols
- Support opening, closing, classroom reset, and end-of-day procedures
- Collaborate closely with team members across Membership & Operations, Education, Events, and Facilities
Key Success Factors
- Warm, confident, and hospitality-driven presence with both children and adults
- Strong operational judgment, attention to detail, and follow-through
- Ability to lead polished conversations with prospective members and support sales outcomes
- Comfort moving between front desk, tours, classes, events, and administrative work
- Strong written and verbal communication skills
- Ability to multitask, prioritize, and stay organized in a fast-paced environment
- Collaborative, flexible, and solutions-oriented mindset
- Commitment to maintaining Cocoon’s elevated service, aesthetic, and family experience standards
Qualifications
- 2+ years of experience in customer service, hospitality, education, camps, youth programming, membership services, or family-facing environments
- Experience working with young children strongly preferred, especially infants, toddlers, and preschool-aged children
- Background in early childhood education, music, theater, performance, visual arts, or creative programming preferred
- Experience with events, hospitality, or front desk operations preferred
- Comfortable engaging with children through play, songs, stories, movement, art, or sensory experiences
- Comfortable using or learning systems such as Zendesk, Slack, Airtable, scheduling tools, and membership platforms
- Able to stay calm, polished, and solutions-oriented in a busy, child-centered environment
- Comfortable with hands-on responsibilities, including setup, organization, cleaning, inventory, and maintaining guest-ready spaces
- Background check required
Position Details
Position Type: Full-Time
Schedule: Sunday–Thursday
Location: Tribeca, NYC
Compensation: This is a full-time salaried position with a base salary of $62,000, plus eligibility for a performance-based bonus of up to 5% of base salary. At full achievement, the bonus equals $3,100, bringing total potential annual compensation to $65,100.
Why This Role Is Unique
At Cocoon, the Membership & Operations Associate helps shape the daily rhythm of the Tribeca clubhouse—welcoming families, supporting prospective members, engaging with children, assisting with programming, and helping deliver the thoughtful, high-touch experience Cocoon is known for.
This role offers the opportunity to build experience across membership, operations, sales, education, and events while contributing to a collaborative, mission-driven team.
Pay: $62,000.00 – $65,100.00 per year
Benefits:
- Health insurance
- Paid time off
- Parental leave
Work Location: In person
Title: Membership & Operations Associate
Company: Cocoon, Social and Learning Club for Families
Location: New York
