Member Experience Associate

We’re looking for a highly organized, customer-focused professional to serve as a key connection point between our customers, energy services, and main office operations.

As a Member Experience & Operations Coordinator, you’ll play a vital role in keeping day-to-day operations running smoothly—supporting energy customers, coordinating service needs, and ensuring accurate, timely office processes. This is an excellent opportunity for someone who enjoys variety, problem-solving, and being at the center of a fast-moving team.

What You’ll Do

Customer Experience & Communication

• Serve as a primary point of contact for customers via phone, email, and in person
• Take and schedule energy delivery and service orders accurately
• Answer questions on services, accounts, pricing programs, and billing
• Resolve customer requests or route to the appropriate team member
• Create a welcoming and positive experience for all customers

Energy & Service Coordination

• Coordinate service work orders, tank sets, and site visits
• Communicate with drivers, service technicians, and sales staff to ensure timely service delivery
• Support daily scheduling and logistics for the energy team
• Assist with seasonal demand fluctuations by prioritizing customer needs

Office Operations & Administrative Support

• Enter and maintain customer accounts, invoices, and payments
• Process tickets, service orders, and billing with accuracy
• Prepare daily deposits and maintain organized records
• Support reporting needs and maintain compliance with company procedures
• Help ensure smooth workflow between the Mt. Horeb office and other locations

Team & Cross-Functional Support

• Provide overflow support for main office functions as needed
• Assist with special projects and administrative tasks
• Maintain a positive, team-oriented environment that supports all divisions

What We’re Looking For

• Previous customer service or office experience preferred
• Strong communication and multitasking skills
• High attention to detail and accuracy with data entry and financial transactions
• Ability to stay organized in a fast-paced, seasonal environment
• Positive attitude with a team-first mindset
• Comfort working across both office and operational teams

Work Environment & Expectations

• Combination of office and customer-facing environment
• Interaction with energy and operational teams throughout the day
• Commitment to safety, compliance, and cooperative values in all work

Why Join Us

• Be part of a local cooperative that values relationships and community
• Work in a role that offers variety and visibility across multiple functions
• Support a critical service that keeps our customers running year-round
• Join a supportive team that values hard work, flexibility, and growth