Overview

Medical Support Assistant Jobs in Missoula, MT at U.S. Department of Veterans Affairs

Title: Medical Support Assistant

Company: U.S. Department of Veterans Affairs

Location: Missoula, MT

Summary

The Medical Support Assistant (MSA) position that serves as a Clinic Clerk and is a foundational role within the VHA Patient Aligned Care Team (PACT) or can serve as a clerk in other clinic areas as well as the Call Center and Community Based Outpatient Clinics (CBOCs) and specialty care services.

Qualifications

Basic Requirements:

  • Citizenship
  • Be a citizen of the United States (U.S.)
  • Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
  • 7407(a)
  • Experience
  • None
  • Education
  • High school diploma – General Education Development equivalency certificate – or proficiency certificate from a State or territorial-level Board or Department of Education
  • Licensure/Certification/Registration
  • None
  • Grandfathering Provision
  • Employees in VHA in this occupation – under a permanent – appropriate – and legal placement on the effective date of the qualification standard – are considered to have met all qualification requirements for the grade and/or assignment held – including positive education and registration/certification where applicable
  • For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed – the following provisions apply: NOTE: This provision is not intended to regularize appointments/placements
  • Foreign Education
  • To be creditable – education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
  • Grade Determinations: In addition to the Basic Requirements listed above – the following education and experience criteria must be met when determining the grade of candidates: Creditable Experience: Must have demonstrated the knowledge – skills – and abilities (KSAs) associated with current MSA responsibilities [or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting]
  • Medical Support Assistant – GS-3 (a) Experience or Education
  • None beyond the basic requirements
  • (b) Assignment
  • This is an entry level MSA position
  • It is expected that MSAs at this level receive guidance from more experienced staff members and require frequent and direct supervision
  • At this level – MSAs apply general rules and policies relating to clinic functions – staff – and automated data processing methods in support of treatment to patients
  • They utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records
  • They make and cancel appointments – review patient records for necessary information – and review patient demographics and insurance verification
  • (c) Demonstrated Knowledge – Skills – and Abilities
  • Candidates must demonstrate ALL of the KSAs below: i
  • Ability to meet – communicate – and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments
  • ii
  • Ability to utilize computer systems to enter administrative data in patient systems
  • iii
  • Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care
  • Medical Support Assistant – GS-4 (a) Experience
  • One year of experience in clerical – office – customer service – or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
  • OR – (b) Education
  • Two years of education above high school
  • (c) Assignment
  • This is a developmental level MSA position
  • It is expected that MSAs at this level receive minor and less frequent guidance from higher experienced staff members for more difficult tasks
  • Assignments at this level include – but are not limited to: scheduling and rescheduling patients for treatment
  • interviewing patients for appointments
  • referring patients to other medical specialty clinics
  • providing information to patients necessary to resolve complaints
  • interacting with both internal and external customers
  • reviewing and documenting medical outpatient and inpatient electronic health records – as well as administrative records
  • verifying third party insurance and updating information
  • obtaining medical information from patients
  • and coordinating information and actions related to patient care and services
  • (d) Demonstrated Knowledge – Skills – and Abilities
  • Candidates must demonstrate ALL of the KSAs below: i
  • Ability to meet – communicate – and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients
  • ii
  • Ability to use – and navigate between – various types of office automation equipment and software (i.e
  • computer systems – web based scheduling programs
  • insurance collection system
  • scanning software – multiple line phone systems
  • electronic faxing programs) to support patient care
  • iii
  • Knowledge of basic medical terminology to assist in the provision of care to patients
  • iv
  • Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics
  • Medical Support Assistant – GS-5 (a) Experience
  • One year of experience equivalent to the GS-4 grade level
  • Experience includes: Ability to meet – communicate – and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients
  • Ability to use – and navigate between – various types of office automation equipment and software (i.e
  • computer systems – web based scheduling programs
  • insurance collection system
  • scanning software – multiple line phone systems
  • electronic faxing programs) to support patient care
  • Advanced knowledge of medical terminology to assist in the provision of care to patients
  • Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics
  • OR – (b) Education
  • Four years of education above high school
  • (c) Assignment
  • This is the full performance level for MSAs
  • At this level – the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting
  • The MSA is responsible for answering phones – greeting patients – relaying messages to appropriate staff inside or outside of the unit – scheduling appointments – including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
  • Assignments at this level include – but are not limited to: scheduling – canceling – re-scheduling patient appointments and/or consults
  • entering no-show information
  • monitoring appointment requests from multiple electronic sources
  • participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
  • (d) Demonstrated Knowledge – Skills – and Abilities
  • Candidates must demonstrate ALL of the KSAs below: i
  • Ability to operate computerized programs and [systems] in order to enter – modify – and retrieve sensitive medical and patient identifying information (PII) into or from electronic [health] records – scheduling systems – and/or reports
  • ii
  • Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
  • iii
  • Ability to schedule medical appointments in a clinical setting
  • iv
  • Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
  • v
  • Ability to communicate effectively and professionally in person – electronically – and/or by telephone – with internal and external customers.vi
  • Skill in customer service with the ability to identify customer concerns – and refer to the appropriate staff – as necessary – to ensure a satisfactory resolution
  • Reference: For more information on this qualification standard – please visit https://www.va.gov/ohrm/QualificationStandards/
  • Physical Requirements: See VA Directive and Handbook 5019 – Employee Occupational Health Service for requirements.

Duties

  • VA Careers – Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties of the Medical Support Assistant (MSA) include – but are not limited to: Answering and responding to incoming telephone calls
  • Routing calls to the appropriate resource
  • Determining enrollment and eligibility for services
  • Ensuring all outpatient clinic appointments are scheduled and documented
  • Scheduling/rescheduling/canceling initial and follow-up appointments
  • Routine interactions with internal and external customers in a professional – helpful – respectful and courteous manner
  • Treat all employees and callers with respect – regardless of their level – personality – culture or background showing sensitivity and compassion for others
  • Work Schedule: Full-Time – Monday – Friday
  • 8:00 AM to 4:30 PM Compressed/Flexible: Available Telework: AD-HOC Virtual: This is not a virtual position
  • Functional Statement #: 56381A – 56382A – 56383A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized The full performance level of this vacancy is GS-05
  • The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.