Medical Scheduler & Referral/Fax Coordinator | Permanent WFH

Overview

Medical Scheduler & Referral/Fax Coordinator | Permanent WFH Jobs in National Capital Region, Philippines at MedCore Solutions

Title: Medical Scheduler & Referral/Fax Coordinator | Permanent WFH

Company: MedCore Solutions

Location: National Capital Region, Philippines

We are seeking a detail-oriented and patient-focused Medical Scheduler & Referral/Fax Coordinator to support a busy gastroenterology practice. This role is responsible for managing patient scheduling, coordinating referrals, processing incoming and outgoing faxes, handling high-volume phone communications, and ensuring accurate documentation within the electronic medical record (EMR) system.

The ideal candidate has strong organizational skills, excellent communication abilities, and experience working in a fast-paced medical environment. Gastroenterology experience is strongly preferred, along with familiarity with specialty-specific scheduling workflows, referrals, and patient coordination processes.

Key Responsibilities

Patient Scheduling & Access Coordination

• Answer incoming patient calls promptly and professionally.
• Schedule clinic appointments based on inbound calls, voicemails, referrals, and provider requests.
• Ensure patients are scheduled with the appropriate physician or Advanced Practice Provider (APP).
• Verify appointment eligibility and scheduling criteria before booking.
• Identify scheduling issues or requests that require escalation and route appropriately.
• Coordinate appointment rescheduling, cancellations, and provider schedule adjustments.
• Route procedure scheduling requests through designated channels and departments.

Referral Coordination

• Receive, review, and process incoming patient referrals.
• Verify referral completeness and required supporting documentation.
• Coordinate with referring providers, specialty offices, and patients to obtain missing information.
• Track referral status and ensure timely follow-up.
• Maintain accurate referral records within the EMR and practice management systems.
• Communicate referral updates to patients and clinical teams as needed.

Fax Management & Document Processing

• Monitor incoming fax queues throughout the day.
• Review, sort, and route incoming faxes to the appropriate departments or providers.
• Send outgoing faxes related to referrals, medical records, authorizations, and patient care coordination.
• Confirm successful fax transmissions and maintain documentation of communications.
• Upload and index documents accurately into the EMR system.
• Ensure all patient information is handled in accordance with HIPAA regulations.

Call Management & Patient Communication

• Triage incoming calls and route patients to the appropriate team members.
• Perform warm transfers while providing necessary context to receiving staff.
• Follow established call scripts and communication protocols.
• Deliver exceptional customer service to patients, providers, referring offices, and healthcare facilities.
• Escalate urgent patient concerns and time-sensitive requests promptly.

Voicemail Management

• Monitor and manage voicemail queues during assigned coverage periods.
• Return patient calls or route messages appropriately before the end of each workday.
• Document voicemail activity accurately within the EMR.
• Prioritize and escalate urgent messages according to office protocols.

Documentation & EMR Management

• Accurately document all patient interactions, calls, referrals, and scheduling activities.
• Create and route tasks to providers, nurses, and care teams when necessary.
• Maintain detailed notes including patient concerns, requests, and follow-up actions.
• Ensure documentation meets practice standards for accuracy and completeness.
• Utilize EMR systems such as gGastro or similar platforms efficiently.

Care Team Coordination

• Collaborate closely with providers, nurses, schedulers, and administrative staff.
• Route clinical inquiries and specialty-specific requests to the appropriate care teams.
• Facilitate communication between patients, providers, referral sources, and procedural scheduling departments.
• Support workflow efficiency through proactive communication and follow-up.

Qualifications

• Minimum 1–2 years of experience in a medical scheduling, patient access, referral coordination, or medical office role.
• Experience handling high-volume phone communications in a healthcare setting.
• Strong understanding of medical terminology and healthcare workflows.
• Experience with EMR systems (gGastro or similar preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office and standard office technology.
• Experience working in a gastroenterology (GI) practice strongly preferred.
• Familiarity with GI procedures such as colonoscopy, endoscopy, and related patient workflows.
• Previous experience processing referrals and managing fax communications.
• Knowledge of specialty scheduling processes and patient triage workflows.
• Experience with scheduling software, task management systems, and healthcare communication platforms.
• Understanding of HIPAA regulations and patient confidentiality requirements.

Perks

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

____________________________________________________________________

Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.