Overview
Medical Receptionist Jobs in Columbia, SC at UNIVERSAL MEDICAL CENTER
Job Summary
We are seeking a dynamic and energetic medical Front Office Manager to lead our guest services team and oversee the daily operations of our hospitality establishment. This pivotal role combines leadership, hospitality expertise, and exceptional customer service to ensure a seamless and memorable experience for every guest. As the face of our hotel, you will manage front desk operations, supervise staff, and uphold the highest standards of guest relations, all while driving revenue and maintaining operational excellence. Your enthusiasm and proactive approach will set the tone for a welcoming environment that encourages guest loyalty and team engagement.
Responsibilities
- Lead and supervise front desk staff, ensuring efficient check-in/check-out processes and outstanding guest service
- Oversee reservation management, room assignments, and billing procedures to maximize revenue opportunities
- Maintain a professional and friendly demeanor while managing multi-line phone systems, phone etiquette, and guest inquiries
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations
- Handle guest complaints or concerns promptly with a solution-oriented attitude, turning challenges into positive experiences
- Conduct night audits to reconcile daily financial transactions accurately and efficiently
- Implement training programs to develop team skills in customer service, hotel management, and hospitality standards
- Manage staffing schedules, human resources functions, and ensure compliance with hotel policies and procedures
Requirements
- Proven supervising experience in a hospitality or hotel management setting with strong leadership skills
- Extensive hotel experience with a thorough understanding of front desk operations, guest services, and resort management
- Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
- Knowledge of revenue management strategies, budgeting, and hospitality management practices
- Exceptional customer service skills with a focus on creating memorable guest experiences
- Familiarity with human resources functions including hiring, training, and team development
- Experience with night audit procedures, multi-line phone systems, and phone etiquette in a fast-paced environment
- Strong organizational skills combined with the ability to handle multiple priorities simultaneously
Join us as a Front Office Manager to inspire your team, delight our guests, and elevate our hospitality standards! Your leadership will be instrumental in shaping an inviting atmosphere where every visitor feels valued. We’re committed to supporting your growth through ongoing training opportunities in hotel management, guest relations, revenue optimization, and more. This is your chance to thrive in a vibrant environment dedicated to excellence in hospitality!
Job Types: Full-time, Part-time
Pay: From $22.92 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Title: Medical Receptionist
Company: UNIVERSAL MEDICAL CENTER
Location: Columbia, SC
