Overview
Medical Receptionist Jobs in Spokane Valley at Onward Psychiatry Solutions
About Us
Onward Psychiatry Solutions is an outpatient psychiatry practice providing mental health care for children, adolescents, and adults. As our practice continues to grow, we’re looking for someone who enjoys helping people, stays organized, and can keep a busy front office running smoothly.
This position is often the first interaction patients have with our office, so we’re looking for someone who is friendly, dependable, and comfortable working with sensitive information.
Responsibilities
- Welcome patients and visitors.
- Answer incoming phone calls and return messages.
- Schedule and confirm appointments using PracticeQ.
- Check patients in and out for appointments.
- Verify insurance eligibility using ProviderOne, Availity, OneHealthPort, and other insurance portals.
- Collect copays and patient balances.
- Scan and upload documents into the electronic health record.
- Update patient demographics and insurance information.
- Process incoming faxes and medical records.
- Communicate with pharmacies, insurance companies, schools, therapists, and other healthcare offices as needed.
- Assist with basic billing tasks, payment posting, and claim follow-up.
- Keep the reception area clean, organized, and welcoming.
- Help providers and staff with day-to-day office needs.
Qualifications
Preferred
- One to two years of experience working in a medical office, behavioral health office, or similar healthcare setting.
- Experience scheduling patients and verifying insurance benefits.
- Familiarity with electronic medical records (PracticeQ experience is helpful but not required).
- Basic understanding of medical insurance and billing.
Required
- Strong customer service and communication skills.
- Good computer skills.
- Ability to stay organized while managing multiple tasks.
- Reliable attendance and punctuality.
- Professional attitude and appearance.
- Ability to maintain patient confidentiality and follow HIPAA requirements.
Bilingual applicants are encouraged to apply.
What We Offer
- Monday through Friday schedule
- No evenings or weekends
- Competitive hourly pay based on experience
- Paid training on office procedures and software
- Opportunity to grow as our practice continues to expand
- Supportive team environment
We are looking for someone who enjoys working with people, takes pride in staying organized, and wants to be part of a team that provides quality psychiatric care. If that sounds like a good fit, we’d like to hear from you.
Job Types: Full-time, Part-time
Pay: $18.00 – $25.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Title: Medical Receptionist
Company: Onward Psychiatry Solutions
Location: Spokane Valley
