Overview
Medical Receptionist Jobs in Santa Cruz, CA at Plaza Lane Optometry
Summary/Objective
The Patient Reception Coordinator is responsible for ensuring a positive patient experience in scheduling appointments, checking in or out, and providing benefits counseling. This position carries out responsibilities in the following functional areas: answering all incoming phone calls, schedule management, data entry into electronic health records, verifying insurance and appointments, taking payments, opening & closing front office daily.
Work Schedule: 5 Days/Week, Saturday’s a must (8:30 AM-5:30 PM weekdays, Saturday 9:00 AM-4:00 PM).
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Responsible for the following areas of patient care: telephone reception, greeting patients, assisting patients with forms, benefits counseling, preparing bills, scheduling appointments
- Pulls insurance and scans insurance cards, collects payments with accuracy
- Collects and enters patient demographics and insurance information into medical record
- Manages the schedule – makes, changes and cancels appointments as necessary; ensures appointments are verified prior to day of appointment; pre-appoints and recalls to ensure daily, monthly and year-end comprehensive exam goals are met.
- Opens and closes front office, ensures financials are balanced at end-of-day, prepares deposit
- Straightens up reception area throughout the day
- Assists other team members in other departments if needed
- Performs other incidental and related duties as required or assigned
Performance Factors
- Attendance & Dependability: the employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended on to complete work in a timely, accurate and thorough manner and is conscientious about assignments
- Communication: The employee communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside the office
- Relationships with Others: The employee works effectively and relates well with others within and outside the office
- Knowledge: The employee is able to counsel patients on their benefits and can clearly answer questions about eligibility, deductibles and coverage as well as other services offered within the business
Qualifications
- Must have computer skills and the ability to learn EHR system
- Must have at least one year of experience in reception and/or customer service
- Strong ability to multi-task with high degree of accuracy; attention to detail is critical
- Excellent customer service
- Strong analytical & problem solving skills
- Superior verbal & written communication skills
- Strong interpersonal skills are essential
Work Environment
Our office has been part of downtown Santa Cruz for 29 years. We pride ourselves on treating every patient/customer as if they were a member of our own family. As a small business we value cross-training and continued curiosity for improving work-flow and therefore patient experience.
Job Type: Full-time
Pay: $18.00 – $23.00 per hour
Benefits:
- Health insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Ophthalmology
Education:
- High school or equivalent (Preferred)
Work Location: In person
Title: Medical Receptionist
Company: Plaza Lane Optometry
Location: Santa Cruz, CA
