Overview
Medical PSR Jobs in Lancaster at Plexus Health
Job Overview
We are seeking a dedicated and detail-oriented Medical Patient Service Representative (PSR) to join our healthcare team. The ideal candidate will possess a strong background in medical administrative support, patient service, and medical billing, with proficiency in various Electronic Health Record (EHR) systems. As a Medical PSR, you will serve as the first point of contact for patients, ensuring smooth clinic operations, accurate documentation, and excellent customer service. Your role is vital in maintaining efficient office workflows and supporting healthcare providers in delivering quality patient care.
Responsibilities
- Greet patients promptly and professionally, providing exceptional front desk and phone etiquette.
- Verify insurance coverage and perform insurance verification using systems such as Epic, Meditech, Athenahealth, and eClinicalWorks.
- Schedule appointments accurately utilizing medical scheduling software and multi-line phone systems.
- Review and update patient records, ensuring compliance with HIPAA regulations and maintaining confidentiality.
- Assist with medical billing processes, including CPT coding, ICD-9/10 coding, and Medicare claims submissions.
- Manage documentation review to ensure accuracy in care plans, medical records, and administrative reports.
- Support medical office management tasks such as filing, data entry (including 10 key typing), and maintaining organized medical records.
- Collaborate with clinical staff to facilitate intake procedures and coordinate patient flow efficiently.
- Utilize computer skills within Microsoft Office and health information management software to prepare reports and correspondence.
- Demonstrate excellent communication skills to handle patient inquiries professionally while maintaining a positive clinic environment.
Experience
- Prior experience working in a medical office or healthcare setting is required, preferably within clinics or dental offices.
- Knowledge of EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Dentrix is essential.
- Familiarity with medical terminology, ICD-10/ICD-9 coding, CPT coding, and medical billing procedures is highly desirable.
- Experience with insurance verification processes for Medicare and other insurance providers is preferred.
- Bilingual abilities are a plus to effectively serve diverse patient populations.
- Strong clerical skills including filing, data entry, and managing multi-line phone systems are necessary.
- Demonstrated ability to provide excellent customer service while managing administrative tasks efficiently.
- Previous hospital or dental clinic experience will be considered an asset for this role. Join our team to provide outstanding patient service while supporting the operational excellence of our healthcare facility!
Pay: $16.00 – $16.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have previous front office experience working in a medical office?
Work Location: In person
Title: Medical PSR
Company: Plexus Health
Location: Lancaster
