Overview
Managed Services Coordinator Jobs in Markham, Canada at InnoVyne
About Inno Vyne
Inno Vyne Technologies is a leading Sales Performance Management consulting firm helping organizations across North America maximize the value of their incentive compensation solutions. We partner with our clients through every stage of their journey — from implementation to long-term optimization — delivering expert-led services with a people-first approach.
The Opportunity
We are looking for a client-focused, operationally sharp Managed Services Coordinator to support the day-to-day delivery of Inno Vyne’s ongoing Managed Services accounts. You will be a central coordination point between our clients and our delivery teams — keeping support activities organized, clients informed, and service commitments on track.
This role is well-suited for someone who enjoys working in a relationship-driven, recurring environment, takes pride in keeping things running smoothly behind the scenes, and genuinely cares about the experience clients have when they work with us.
What You’ll Do
Day-to-Day Service Coordination
Maintain an up-to-date view of active support tickets across all accounts — tracking status, priority, assignee, and progress toward resolution.
Monitor Service Level Agreement adherence by ticket severity and proactively flag risks before deadlines are missed.
Follow up with clients and internal team members on outstanding actions, open questions, and pending information to keep delivery moving without friction.
Ensure each resolved ticket has a complete and well-documented Ticket Summary on file.
Client Communication & Relationship Support
Serve as a reliable and professional day-to-day coordination contact for clients on scheduling, status, and administrative matters.
Keep clients informed on their retainer or hours utilization at any point in time, enabling informed prioritization.
Support the preparation and distribution of monthly client updates and meeting materials.
Contribute to a consistently positive client experience through proactive, organized, and transparent communication.
Monthly & Annual Reviews
Coordinate scheduling and logistics for Month in Review meetings — including calendar management, agenda preparation, and post-meeting note distribution.
Compile ticket activity, hours data, and key highlights to support the team in building the Monthly Dashboard for each account.
Assist in the preparation of Year/Term in Review presentations, pulling together metrics, accomplishments, and platform update highlights.
Reporting & Documentation
Maintain organized, current client-facing reporting artifacts on SharePoint across all active accounts.
Track and surface patterns in ticket volume, recurring issues, and support trends to help the team identify improvement opportunities.
Keep internal account records accurate and up to date across tools (Teamwork, SharePoint, Project Works).
Release Planning Support
Assist Consultants and Project Manager in preparing for monthly release planning — compiling backlog items, tracking priorities, and updating the Teamwork release board as the cycle progresses.
Monitor delivery progress throughout the month and flag scope, capacity, or timeline concerns early.
Education & Background
Post-secondary diploma or degree in Business Administration, Commerce, Information Technology, Operations Management, or a related field.
Equivalent combinations of education and relevant work experience will be considered.
A background in client services, account coordination, or operations support within a technology or professional services environment is strongly preferred.
Exposure to enterprise software platforms, compensation management, or sales operations is considered a strong asset.
Any coursework or certification in project management (such as a Project Management Professional designation, Certified Associate in Project Management, or similar) is a bonus but not required.
What We Are Looking For
1–3 years of experience in a client success, account coordination, managed services, or operations support role.
Strong organizational skills with the ability to juggle multiple accounts and work streams simultaneously.
Excellent written and verbal communication skills — you are…
Title: Managed Services Coordinator
Company: InnoVyne
Location: Markham, Canada
Category:
