Location Office Admin

Duties and Responsibilities

• Direct customers to the appropriate department or salesperson.

• Answer incoming calls.

• Assist customers with checking out.

• Collection overdue accounts and partner with Service Dept. Manager or General Manager.

• Process customer invoices.

• Collect route sheets and payments from delivery drivers.

• Assist in resolving moderately complex customer payment inquiries.

• Collect Payments for COD, Weekly, and Monthly Customers via Cash, Credit Card, or Check

• Create and issue invoice adjustments and customer returns to customers within 24 hours

• Assure accurate reconciliation of cash register drawer/safe on daily basis.

• Open customer accounts; per general mgr. approval.

• Data entry.

• Regularly communicate with customers about account via e-mail and phone.

• Assist in maintaining current and up-to-date records by entering and filing daily transactions

• Other duties as assigned by manager.

Skills and Abilities:

• Excellent verbal and written communication skills.

• Excellent sales and customer service skills.

• Detail oriented for processing customer transactions and paperwork.

• Excellent organizational and analytical skills.

• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Special / Education Job Requirements

• At least two years of retail, office, or account management experience required.