Overview
Lead Receptionist Jobs in Tupelo at Psychiatry Associates of Tupelo
Lead Receptionist
Tupelo, MS
Full-Time | Monday–Friday
About Our Practice
We are a busy outpatient psychiatry office in Tupelo, MS seeking a dependable, professional, and organized Lead Receptionist to oversee front desk operations and provide exceptional patient service. Our office serves individuals receiving mental health care and medication management, so professionalism, compassion, and confidentiality are essential.
This position is ideal for someone with medical office experience who is comfortable handling patient collections and leading a small front desk team.
Position Overview
The Lead Receptionist manages daily front desk operations while serving as the primary point of contact for patients. This role combines patient-facing responsibilities with leadership duties and requires strong communication, multitasking, and organizational skills.
Responsibilities
- Greet patients in a professional and compassionate manner
- Manage multi-line phone system and appointment scheduling
- Collect copays, deductibles, coinsurance, and outstanding balances
- Ensure all required intake forms and documentation are completed
- Supervise and support front desk staff
- Maintain HIPAA compliance and patient confidentiality
- Assist with resolving scheduling and patient concerns
- Coordinate with billing department regarding insurance or account issues
- Maintain an organized and efficient reception area
Qualifications
- Minimum 2 years medical office or healthcare front desk experience preferred
- Strong computer skills (EHR experience preferred)
- Excellent communication and customer service skills
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Leadership experience preferred
Preferred Experience
- Behavioral health/psychiatry office or medical office experience (NOT REQUIRED)
What We’re Looking For
✔ Reliable and punctual
✔ Detail-oriented
✔ Comfortable discussing financial responsibility with patients
✔ Calm under pressure
✔ Team-oriented leader
Benefits
- Competitive pay based on experience
- Paid holidays after 90 days
- Paid time off (after 1 year of employment)
- Supportive team environment
- Monday–Friday schedule (no weekends)
If you are organized and ready to lead a front office team in a mental health setting, we would love to hear from you.
Job Type: Full-time
Pay: $15.00 – $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Lead Receptionist
Company: Psychiatry Associates of Tupelo
Location: Tupelo
